Katharine Hackney
Celeste
Summary
Accomplished Sales Associate with a proven track record at Greenville Boutique and Gifts, enhancing customer satisfaction and fostering repeat business through exceptional service and relationship building. Skilled in cash handling and problem-solving, I excel in high-stress situations, contributing to a team's success and boosting sales revenue significantly.
Diligent sales associate with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Experienced in Social Media platforms such as Facebook, Instagram and TikTok. Loyal customer to the store for years. Knowledge of natural supplements and wellness with a desire to learn more.
Overview
23
23
years of professional experience
Work History
Sales Associate
Greenville Boutique and Gifts
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Stay at Home Wife and Mother
Self
01.2004 - 07.2024
Sales Associate
Calico Cat
09.2012 - 04.2013
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Massage Therapist and Store Clerk
The Good Life Health Food Store
04.2003 - 12.2003
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
Sales Associate For Cosmetics
Neiman Marcus
04.2003 - 12.2003
- Assisted customers with product selection to enhance shopping experience.
- Supported sales goals by maintaining product knowledge and providing excellent service.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Organized merchandise displays to attract customer interest and increase sales.
Lancome Cosmetics Counter Manager
Belk
06.2002 - 03.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by effectively training team members in product knowledge and sales techniques.
Education
No Degree - Nursing Prerequisites
Paris Junior College
Paris, TXOccupational Therapy
Texas Women's University
Denton, TXBiology
Texas A&M University Commerce
Commerce, TXPhlebotomy
Eastfield College
Mesquite, TX01-2015
Massage Therapy
Hands On Therapy
Mesquite, TX01-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Greenville Boutique and Gifts
07.2024 - Current
Sales Associate
Calico Cat
09.2012 - 04.2013
Stay at Home Wife and Mother
Self
01.2004 - 07.2024
Massage Therapist and Store Clerk
The Good Life Health Food Store
04.2003 - 12.2003
Sales Associate For Cosmetics
Neiman Marcus
04.2003 - 12.2003
Lancome Cosmetics Counter Manager
Belk
06.2002 - 03.2003
No Degree - Nursing Prerequisites
Paris Junior College
Occupational Therapy
Texas Women's University
Biology
Texas A&M University Commerce
Phlebotomy
Eastfield College
Massage Therapy
Hands On Therapy
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