KATHELINE Garcia
Winter Haven,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wipro Technologies
11.2023 - Current
- Developed strategies for improving customer experience while maintaining compliance standards
- Compiled reports on patient visits for management review as needed
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice
- Maintained client confidentiality according to HIPAA regulations at all times
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications
- Verified patient demographic information in order to ensure accuracy of data entry
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
- Adhered to HIPAA regulations when handling confidential patient information
Customer Service Agent
Id Tech
05.2023 - 08.2023
- Handled customer complaints and issues efficiently and courteously, increasing satisfaction rates by number
- Was prompt in responding to new and existing clients
- I entered data into the pulse system, including payments, account information, and call logs
- Assisted a number of customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe
- Handled customer issues via e-mail and phone calls
Customer Service Agent
Health Care Advantage - Remote
11.2020 - 10.2022
- Generated monthly performance metrics reports based on customer feedback survey results
- Provided excellent and professional service to ensure guest satisfaction
- Go over all of the customer information in the system
- Had professional interactions with customers, peers, and which aided in the development of clear communication and active listening skills
- Solve problems by identifying issues, conducting research, and considering alternative solutions
- Greet customers and inquire about their reason for calling
- Used Five 9 CRM to accurately enter data into a batch ticketing system
- Used Slack for communication with the company departments
- Maintained client confidentiality according to HIPAA regulations at all times
- Provided excellent customer service by responding to inquiries in a timely and professional manner
Customer Service Agent
Westport Properties - Newport Beach
Newport Beach, CA
05.2022 - 07.2022
- Provide customer service via email
- We have shared detailed information about more than a number of product or service options to assist customers in making decisions
- I looked for ways to improve the processes and services that were provided
- Provided primary customer support to internal and external customers in a fast-paced environment
- Maintained customer loyalty by providing fast, friendly, and knowledgeable service for routine questions and type complaints
Education
Business Management -
Pottstown High School
06.1999
Skills
- Documentation and reporting
- Complaint resolution
- Training development aptitude
- Exemplary work ethic
- Computer proficient
- Empathetic and genuine
- Data entry
- Customer relations
- Typing proficiency
- CRM Software
CRM Software Skills
- Pulse
- Gynesys Level mix
- Five9
- Citrix
- Nice
- Microsoft Teams
- Slack
Timeline
Customer Service Representative
Wipro Technologies
11.2023 - Current
Customer Service Agent
Id Tech
05.2023 - 08.2023
Customer Service Agent
Westport Properties - Newport Beach
05.2022 - 07.2022
Customer Service Agent
Health Care Advantage - Remote
11.2020 - 10.2022
Business Management -
Pottstown High School
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