Katherin Garcia Hernandez
Los Angeles,California
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Lead
Afters Ice Cream
Cerritos, CA
08.2023 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Team Member
McDonald's
Bellflower, CA
06.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Swing Manager
McDonald's
Pico Rivera, CA
07.2022 - 05.2023
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Conflict Resolution
- Team Supervision
- POS System Operation
- Assigning Work
- Sales and Upselling
- Issue Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Afters Ice Cream
08.2023 - Current
Team Member
McDonald's
06.2023 - 09.2023
Swing Manager
McDonald's
07.2022 - 05.2023
High School Diploma -
Lakewood High School