- Pharmacy School
- Compounding Sterile Preparation Technician Program (CSPT)
- Diagnostic Medical Sonography Program
- Learning new ways to help people
Katherina Pacheco
Fredericksburg,VA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Customer-oriented Pharmacy Technician bringing 2 years of experience and strong background in Retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records, and supporting quality improvement and pharmacy procedure changes.
Overview
11
11
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records, including but not limited to outdates.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments to ensure productive work flow.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Answered patients' questions and troubleshot prescription issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Advocated for patients' compliance with medication guidelines.
- Reviewed and verified customer information and insurance provider information.
Ship's Secretary
United States Navy
04.2021 - 04.2024
- Disseminate incoming correspondence to even out workloads.
- Right-hand Administrative advisor to the Commanding Officer, Executive Officer, and the Command Master Chief.
- Exhibited team player qualities by consistently assisting colleagues with intricate tasks, leading to a more productive work environment and optimizing team output.
- Effectively managed high-pressure situations in a fast-paced office environment by remaining calm, prioritizing workloads, and delegating daily tasks resulting in lower employee stress levels.
- Counselled Personnel on pay, allowances, and entitlements breakdown to help members/customers better understand.
- Assist in answering customer questions or guiding members with diverse backgrounds to the appropriate guidelines and websites for further information.
- Inventories all instructions, messages, evaluations, official letters, travel documents, and correspondence locally within the company or outside entities.
- Customer service expert within multiple executive level Offices.
- Verified service record entries to ensure the accuracy of displayed customer information.
Command Pay and Personnel Assistant
United States Navy
03.2019 - 03.2021
- Processes pay documents to change pay stubs for members.
- Mail Clerk- Packages and seals Registered and Certified Mail weekly.
- Updated Dependency Information to reflect current customer information in case of emergencies.
- Verifies receipts and transfer documents for correct processing of pay entitlements.
- Managed 4 team members in the efforts to complete transactions regarding pay issues or changes within a timely manner under supervision.
- Verified customer information and repeat information back to customer to ensure accuracy. Including (Name, Address, Phone number, Email, Dependent information, Emergency Contact information, Bank information, and specific scenario-based questions).
Deck Seaman
United States Navy
02.2017 - 03.2019
- Proper inventory of Life Preservers for the entire Ship.
- Maintained and conducted maintenance on life preservers monthly.
- Bridge Phone talker- Ensures loud communication and repeat-backs are conducted for safe and effective evolutions.
- Issue out flotation devices with appropriate color designators to find the appropriate personnel in a quick manner.
Exhibit Employee
Marvel Avengers S.T.A.T.I.O.N.
01.2015 - 12.2016
- Manned Ticketing booth to assist with customers' needs when purchasing or picking up tickets to the exhibit.
- Interpersonal with children and families to give an immersive experience.
- Stocker/Inventory Control- Stocked and inventoried gift shop to ensure there was a variety of items displayed to assist with sales.
- Cashier/Sales Associate - Handling Money, and electronic money transactions. Actively listened to customers to get a better understanding of what they need.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV06-2016
Skills
- Phone Etiquette/ Professional Phone Skills
- Manage Workload/Multitasker
- Cashier/ Cash Handler
- Collaborative Problem-Solver
- Printer/Scanner Operations
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Data entry
- Leadership
- Active listening
- Organization and time management
Interests
Custom Section
- Working in High Stress Environments
- Adaptability/Flexibility
- Customer Service
- Continual Learning
- Positive Thinker
- Interpersonal
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2024 - Current
Ship's Secretary
United States Navy
04.2021 - 04.2024
Command Pay and Personnel Assistant
United States Navy
03.2019 - 03.2021
Deck Seaman
United States Navy
02.2017 - 03.2019
Exhibit Employee
Marvel Avengers S.T.A.T.I.O.N.
01.2015 - 12.2016
High School Diploma -
Ed W. Clark High School