Summary
Overview
Work History
Education
Skills
Timeline
Generic

LuShana Haley

Independence

Summary

As a customer service professional, I will bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
05.2009 - 08.2021
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from patients and healthcare providers.
  • Collected co-payments or full payments from patients.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Efficiently interpret and translate Medical Terminology from prescriber orders
  • Provide exceptional customer experiences
  • Contact insurance companies to verify patients benefits
  • Accurately calculate dosages from doctors orders to patients prescriptions
  • Enter patients demographics and benefit information into data base

Customer Care /Shipping and Receiving Rep

St. Luke's Health System, Mid-America Heart Institute
01.2003 - 12.2004
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Focused on customer satisfaction by addressing and resolving complaints in a timely manner.
  • Operated software shipping system
  • Trained new hires, delivered, staged, and loaded products for shipping

Education

No Degree - Education

University of Central Missouri
Warrensburg, MO

Certificate of Technical Studies - Pharmacy Techinican

Heritage College
Kansas City, MO
06-2009

Skills

  • Medical Terminology
  • Problem-solving skills
  • Dosage calculations
  • Insurance verification
  • HIPAA compliance
  • Customer Service
  • Knowledge of Microsoft Software
  • Excellent phone communication
  • Detailed oriented
  • Organizational skills

Timeline

Senior Certified Pharmacy Technician

Walgreens
05.2009 - 08.2021

Customer Care /Shipping and Receiving Rep

St. Luke's Health System, Mid-America Heart Institute
01.2003 - 12.2004

No Degree - Education

University of Central Missouri

Certificate of Technical Studies - Pharmacy Techinican

Heritage College

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