Overview
Work History
Education
Skills
Languages
Timeline
Military Service
Generic

Katherine Aardema

Weaverville,NC

Overview

43
43
years of professional experience

Work History

Sales Associate

Biltmore Estate
Asheville, NC
08.2015 - Current
  • Delivered exceptional customer service, enhancing visitor experiences at Biltmore Estate.
  • Assisted in inventory management, ensuring product availability for guests.
  • Educated visitors on estate history and offerings, fostering engagement and interest.
  • Collaborated with team members to streamline sales processes and improve efficiency.
  • Trained new associates on customer interaction techniques and operational procedures.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.

Risk Manager

Charles George VA Medical Center
Asheville, NC
08.1983 - 05.2013
  • Developed risk management strategies to enhance patient safety and operational efficiency.
  • Conducted comprehensive risk assessments to identify potential hazards in clinical environments.
  • Collaborated with cross-functional teams to implement policies that mitigate risk exposure.
  • Trained staff on best practices in risk management and compliance standards.
  • Analyzed incident reports to identify trends and recommend preventative measures.
  • Led initiatives to improve reporting processes, increasing accuracy of data collection.
  • Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
  • Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.

Education

Bachelor of Arts - History

University of North Carolina At Asheville
Asheville, NC
05-2016

Associate of Science - Business Management

Asheville Buncombe Technical College
Asheville, NC
05-2013

Bachelor of Science - Nursing

Duke University
Durham, NC
05-1972

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving

Languages

English

Timeline

Sales Associate

Biltmore Estate
08.2015 - Current

Risk Manager

Charles George VA Medical Center
08.1983 - 05.2013

Bachelor of Arts - History

University of North Carolina At Asheville

Associate of Science - Business Management

Asheville Buncombe Technical College

Bachelor of Science - Nursing

Duke University

Military Service

U.S.Air Force

June 1972 - August 1976

Katherine Aardema