Katherine Abercrombie
Levittown,PA
Summary
Achieved high levels of customer satisfaction through proactive engagement and problem-solving in pharmacy environments. Enhanced operational efficiency by implementing best practices in prescription processing and inventory management. Cultivated professional growth by actively pursuing new skills and technologies in pharmacy practice.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Services Technician
Amerihealth Caritas
Levittown, PA
07.2021 - 09.2025
- Managed daily phone inquiries and conducted thorough research on claim history for override eligibility. Updated pharmacy claim database with current eligibility dates and ensured accuracy of lock-in pharmacy information. Processed approved overrides for lost medication, vacation, school supply dose changes, and other unique cases. Evaluated reconsideration cases and coordinated with prior authorization team for timely approvals. Oversaw document uploads for each episode, ensuring all claim history and prior authorization documents were included. Led annual NCQA audits for web and phone across five plans within AmeriHealth Caritas family of companies. Maintained detailed records of each phone call through service form completion. Handled team email correspondence on a rotating schedule, ensuring prompt responses.
Certified Pharmacy Technician
Walgreens
Levittown, PA
07.2019 - 07.2021
- Assisted in daily pharmacy operations as a technician, applying training from PTCB. Familiar with various insurance processes and communication with doctors for refills and prior authorizations. Accurately counted medications and adjusted manufacturers based on stock availability. Processed vaccines through insurance with precision. Typed prescriptions and utilized SIG codes effectively. Managed multiple pharmacy tasks efficiently in a fast-paced environment. Provided exceptional patient care with empathy and understanding, even in challenging situations.
Shift Leader
Walgreens
02.2018 - 06.2019
- Advanced to shift leader at Walgreens in 2018, overseeing team operations across Philadelphia, PA, and Mount Laurel, NJ.
- Led merchandise placement and delivery reception, optimizing store efficiency.
- Managed keyholder duties, ensuring secure and accurate financial transactions.
- Supervised nightly cash drops and sales processing, maintaining precise invoice records and change management.
- Directed department resets in alignment with planograms and facilitated cross-departmental support in photo and pharmacy areas.
Designated Hitter
Walgreens
Landsowne, PA
02.2016 - 02.2018
- Assisted customers as a customer service associate at Walgreens. Supported pharmacy operations through cross-training in store and pharmacy tasks. Managed register operations, photo department, and shelf stocking duties. Learned medication counting and prescription typing. Verified patient information for prescription processing. Input insurance details for prescription fulfillment. Communicated with doctors for medication refills and submitted prior authorization requests.
Server
Longhorn Steakhouse
Philadelphia, PA
03.2015 - 10.2015
- Facilitated exceptional dining experiences through attentive service and responsiveness to guest needs. Contributed to team success by supporting food delivery and operational tasks, resulting in improved service flow.
Shift Leader
Red Mango
Watchung, NJ
09.2014 - 03.2015
- Oversaw preparation of yogurt, smoothies, and fresh-squeezed juices to enhance customer satisfaction. Trained team members in yogurt and juice preparation techniques to improve service efficiency. Coordinated inventory management, order placements, and staff scheduling to optimize operations.
Server
Famous Dave’s BBQ
Mountainside, NJ
08.2013 - 08.2014
- Recognized for delivering exceptional guest experiences, leading to promotion from host to server in two months. Excelled in a fast-paced environment, contributing to overall guest satisfaction. Acquired trainer certification, facilitating improved service standards among team members.
Shift Leader
Red Mango
Watchung, NJ
10.2012 - 08.2013
- Oversaw preparation of yogurt, smoothies, and fresh-squeezed juices to enhance customer satisfaction. Trained team members in yogurt and juice preparation techniques to improve service efficiency. Coordinated inventory management, order placements, and staff scheduling to optimize operations.
Education
High School Diploma -
Scotch Plains- Fanwood High School
Scotch Plains, NJ06.2009
Skills
- Supported customer service initiatives by maintaining attention to detail in all interactions Assisted in troubleshooting issues to enhance customer satisfaction Organized documentation and reporting processes to streamline information tracking
Certification
PTCB Certification since 2017
Certificate # 30041443
Timeline
Pharmacy Services Technician
Amerihealth Caritas
07.2021 - 09.2025
Certified Pharmacy Technician
Walgreens
07.2019 - 07.2021
Shift Leader
Walgreens
02.2018 - 06.2019
Designated Hitter
Walgreens
02.2016 - 02.2018
Server
Longhorn Steakhouse
03.2015 - 10.2015
Shift Leader
Red Mango
09.2014 - 03.2015
Server
Famous Dave’s BBQ
08.2013 - 08.2014
Shift Leader
Red Mango
10.2012 - 08.2013
High School Diploma -
Scotch Plains- Fanwood High School