Katherine Alvarez
Greenacres,FL
Summary
Dynamic and customer-focused, excelled as a Restaurant Hostess at Al Fresco Restaurant, effective multitasking and showcasing exceptional phone etiquette. Trained new staff, enhancing team efficiency and maintaining high service standards. Skilled in payment processing and seating arrangements. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Al Fresco Restaurant
Palm Beach, FL
07.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Associate Of Arts - Veterinary Science
Palm Beach State College
Lake Worth, FLSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Payment Processing
- Seating arrangements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Al Fresco Restaurant
07.2023 - Current
Associate Of Arts - Veterinary Science
Palm Beach State College