Katherine Armshaw
Orlando,FL
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Employment Security Representative 1
Florida Department Of Economic Opportunity
Orlando, FL
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
Administrative Assistant
French Furniture Orlando
Orlando, FL
05.2021 - 05.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
Teacher
Orange County Public School District
Orlando, FL
10.2015 - 06.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into curriculum.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
Shipping/Receiving Associate and Receptionist
Land Rover Of Fort Lauderdale
Pompano Beach, FL
02.2012 - 10.2015
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Bolstered overall warehouse performance by routinely cross-training in other departments to develop comprehensive understanding of company operations and support colleagues as needed.
English as Second Language (ESL) Teacher
Little Fox Language Learning School
South Korea
03.2011 - 07.2011
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and implemented comprehensive curriculum, resulting in improved student performance.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Increased student confidence through regular feedback and personalized instruction.
Administrative Assistant
Visual Solutions Media, Inc
Hollywood, FL
01.2008 - 03.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Education
Master of Arts - Criminal Intelligence
American Public University System
Charles Town, WV03.2025
Bachelor of Arts - English Literature
Florida Atlantic University
Boca Raton, FL08.2008
Skills
- Data Collection
- Problem-Solving Abilities
- Maintaining Records
- Intelligence Gathering
- Strong Critical Thinking Capabilities
- Report Writing
- Verbal, Interpersonal, and Written Communication
- Qualitative Analysis
- Information Gathering
- Research Abilities
- Collaborative Mindset
- Research and Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Qualitative Research, trend analysis and excellent organizational skills, willing to relocate. Will learn Quantitative Analysis skills at employer's request.
Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Employment Security Representative 1
Florida Department Of Economic Opportunity
09.2022 - Current
Administrative Assistant
French Furniture Orlando
05.2021 - 05.2022
Teacher
Orange County Public School District
10.2015 - 06.2018
Shipping/Receiving Associate and Receptionist
Land Rover Of Fort Lauderdale
02.2012 - 10.2015
English as Second Language (ESL) Teacher
Little Fox Language Learning School
03.2011 - 07.2011
Administrative Assistant
Visual Solutions Media, Inc
01.2008 - 03.2011
Master of Arts - Criminal Intelligence
American Public University System
Bachelor of Arts - English Literature
Florida Atlantic University