Katherine Badillo
Jacksonville,US
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Case Manager
Farah & Farah
Jacksonville, FL
02.2025 - Current
- Optimized organization of case files to ensure compliance with firm policies for electronic and paper records.
- Enhanced client provider relationships through regular follow ups and timely updates.
- Reviewed legal documents to confirm full adherence to regulations.
- Prepared legal documents for attorney review, emphasizing accuracy and detail.
- Handled over 150+ cases, resulting in improved workflow management.
- Guaranteed timely submission of appeals and precise completion of required forms.
- Collaborated with attorneys to craft effective strategies for each case.
- Streamlined case management processes by implementing efficient organizational systems.
- Utilized case management software to track cases, manage documentation, and streamline communications.
Contact Representative GS-5
Internal Revenue Service
Jacksonville, FL
07.2024 - 02.2025
- Interpret and apply basic tax law, regulations, and basic collection techniques.
- Develop, analyze, and evaluate information involving the research of records.
- Explain what future actions are necessary to achieve compliance on tax liability and probable assessment of taxes.
- Have a comprehensive knowledge of available on-line systems, research materials, technology, tools, knowledge of code and their interrelationship and function.
- Verifying a taxpayer's identity before discussing account information.
- Assisted taxpayers with resolving federal tax liabilities by reviewing account information, explaining payment options, and establishing appropriate payment arrangements in accordance with IRS policies and procedures.
- Met performance goals for quality, accuracy, productivity, and timeliness.
- Processed account adjustments and referred complex cases to appropriate departments when necessary.
- De-escalated challenging customer interactions using effective communication and problem-solving skills.
LEGAL ASSISTANT
Rubenstein Law
Jacksonville, FL
06.2023 - 07.2024
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Updated case management system with notes, data, and reports.
- Daily interaction with clients, insurance companies, and medical providers via phone, email, or in-person.
MANAGEMENT TRAINEE
Penske Truck Leasing
Jacksonville, FL
09.2022 - 06.2023
- Resolved customer complaints swiftly, enhancing service quality.
- Guided team members to boost productivity and performance.
- Delegated tasks effectively to optimize team output.
- Handled client inquiries, maintaining high service standards.
- Analyzed financial results to identify profitability improvements.
- Analyzed operational metrics to identify inefficiencies, implementing targeted strategies that resulted in noticeable gains in team performance.
CORRECTIONAL OFFICER
Jacksonville Sheriff Office
Jacksonville, FL
02.2021 - 08.2022
- Managed inmate conduct, ensuring safety and compliance with facility protocols.
- Conducted regular searches, maintaining security and preventing unauthorized activities.
- Utilized communication skills to defuse conflicts and maintain a peaceful environment.
- Monitored security infrastructure to prevent breaches and ensure operational integrity.
- Documented inmate activities, contributing to transparent and efficient record-keeping.
Education
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico-Recinto Aguadilla
Aguadilla, PR07.2020
Skills
- Attention to detail
- Case documentation
- Organization and multitasking
- Administrative Support
- Problem Solving
- Written and verbal communication
- Time Management
- Process Improvement
- Conflict Resolution
- Policy & Procedure Compliance
LANGUAGES
Spanish (Native)
English (Highly Proficient)
Timeline
Case Manager
Farah & Farah
02.2025 - Current
Contact Representative GS-5
Internal Revenue Service
07.2024 - 02.2025
LEGAL ASSISTANT
Rubenstein Law
06.2023 - 07.2024
MANAGEMENT TRAINEE
Penske Truck Leasing
09.2022 - 06.2023
CORRECTIONAL OFFICER
Jacksonville Sheriff Office
02.2021 - 08.2022
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico-Recinto Aguadilla