Katherine Binder
Elizabeth
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Sales Specialist
Tampa Auto Broker
Tampa
01.2023 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market research to identify trends and competitive pricing strategies.
* Managed referrals using social media marketing for nationwide reach to customers
Dispatcher
AFL Courier LLC
Maplewood
01.2019 - 12.2022
- Coordinated daily dispatch operations for efficient delivery routes.
- Communicated with drivers to ensure timely pickups and deliveries.
- Responded to customer inquiries regarding delivery schedules and services.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Education
Temple University GED Certificate
Philadelphia, PASkills
- Customer relationship management
- Vehicle selection expertise
- Marketing strategy development
- Market trend analysis
- Social media marketing
- Relationship building
- Social media selling
- Complaint resolution
- Customer service and care
Certification
- Social Media Management Meta Certification
- NJ Real Estate Sales Agent License
- Harvard Contract Law Certification
- Personal Finance Certification
References
References available upon request.
Timeline
Sales Specialist
Tampa Auto Broker
01.2023 - Current
Dispatcher
AFL Courier LLC
01.2019 - 12.2022
Temple University GED Certificate