Katherine Boland
Radford,VA
Summary
Motivated and compassionate nursing student and Certified Medical Assistant with a strong foundation in patient care, clinical support, and health care operations. Experienced in administering medications, monitoring vital signs, and supporting providers to deliver safe, effective care. Brings a proven background in customer service, team collaboration, and performance improvement, with a focus on enhancing patient experiences and outcomes. Recognized for strong communication, adaptability, and critical thinking skills in both fast-paced and team-based environments. Eager to grow clinical knowledge, contribute to high-quality patient care, and support nursing teams as a Nurse Extern.
Overview
24
24
years of professional experience
Work History
Certified Medical Assistant
Carilion New River Valley Medical Center
Christiansburg, VA
10.2024 - Current
- Coordinate patient intake and document accurate information in the EMR for high patient volumes.
- Assist with medications, treatments, and routine diagnostic procedures under provider direction.
- Obtain and monitor vital signs and promptly report changes to support timely clinical decision-making.
- Maintain exam room readiness by sanitizing, organizing, and managing supply inventory.
- Provide clear patient education on medications, procedures, and care plans to support adherence.
- Support continuity of care through follow-up communication and patient-centered service.
Healthcare Administrative Associate
Carilion New River Valley Medical Center
Christiansburg, VA
05.2024 - 10.2024
- Coordinated daily office operations to maintain efficient workflow and support clinical staff.
- Managed patient scheduling, referrals, and appointment confirmations to optimize flow and patient experience.
- Trained new staff on office protocols and software systems to ensure consistency and efficiency.
- Maintain confidential records in compliance with privacy standards (HIPAA).
- Track and update data in spreadsheets and databases to support reporting and office performance.
Business Operations Analyst II
Dish
07.2011 - 01.2024
- Led initiatives to improve customer-facing processes using performance data, enhancing service quality and consistency.
- Trained call center leaders on coaching agents to deliver exceptional customer service and uphold company standards.
- Mentored teams nationally and internationally to strengthen service delivery and operational performance.
- Contributed to top-tier customer satisfaction outcomes, supporting recognition as “#1 in Customer Satisfaction” by J.D. Power for six consecutive years.
Head Instructor/Salon Manager
Chamar Academy of Cosmetology
Christiansburg, VA
01.2002 - 07.2011
- Developed and delivered a comprehensive cosmetology curriculum, integrating advanced theory and practical applications in anatomy, physiology, and chemistry.
- Achieved a 99% passing rate for the Virginia State Board licensing examinations by tailoring instructional methods to diverse adult learning styles.
- Mentored and coached students on essential professional skills, including client consultation techniques, salon etiquette, and career development.
Education
BA - Communication Studies
West Virginia University
Morgantown, WV05-2019
Skills
- Communication skills
- Customer service
- Patient assessments
- Teamwork
- HIPAA compliance
- Medical terminology
- Infection control
- Electronic health records
Certifications
- Certified Medical Assistant (2024)
- Certified EKG Technician (2024)
- Certified Phlebotomy Technician (2024)
Timeline
Certified Medical Assistant
Carilion New River Valley Medical Center
10.2024 - Current
Healthcare Administrative Associate
Carilion New River Valley Medical Center
05.2024 - 10.2024
Business Operations Analyst II
Dish
07.2011 - 01.2024
Head Instructor/Salon Manager
Chamar Academy of Cosmetology
01.2002 - 07.2011
BA - Communication Studies
West Virginia University