Summary
Overview
Work History
Education
Skills
Personal Info/ Hobbies/Interests:
Skills
Affiliations
Timeline
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Katherine Brinton

Anaheim,CA

Summary

Adept at elevating customer experiences, I enhanced client satisfaction and streamlined operations as a front office manager at R&S Law Firm. My expertise in inventory control and customer relations, coupled with a knack for being efficient at using scheduling systems, significantly improved service delivery. Skilled in both conflict resolution and customer service, I consistently achieved process improvements, demonstrating my decision-making and communication abilities. Offering a blend of communication and organizational skills, eager to learn and develop in my roll in the front office environment. I was able to understand and implement office procedures and software management. I developed customer service and multitasking skills in my role. I collaborated with coworkers to promote engaged, empowering work culture. I used my strengths in building and maintaining relationships with a diverse range of clients in dynamic, often fast-paced setting. My strengths lie in my desire to create a great experience and I am eager to learn and add to a positive work place culture.

Overview

1
1
year of professional experience

Work History

Front Office Receptionist

R&S Law Firm
Tustin, CA
01.2024 - 09.2024
  • Managed inventory
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
  • Utilized comprehensive appointment scheduling system, minimizing conflicts and ensuring timely service for all clients.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Communicated with outside offices to obtain records and transfer files for needs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Canyon Highschool
Anaheim, CA
06.2022

Skills

  • Mail coordination
  • Multi-line telephone skills
  • Record preparation
  • Security awareness
  • Guest relations
  • Document control
  • Conflict management
  • Work prioritization
  • File organization
  • Appointment scheduling
  • Professional demeanor
  • Telephone skills
  • Cash handling
  • Administrative skills
  • Confidentiality
  • Organization skills

Personal Info/ Hobbies/Interests:

I have been a creative individual all my life, with a specific fascination for painting or sketching that later in lead me to taking up writing in my spare time. English has always been my favorite school subject so it was unsurprising when I eventually took up an interest in reading and writing itself. I am a foodie at heart and I am always willing to try something new and unusual when given the chance, as well as trying to recreate recipes myself. My collecting is a more recent hobby, after I became enamored with searching through thrift shops and vintage stores, I stumbled upon various Vintage Avon perfume and cologne bottles, and because of their relatively cheap prices I began a now 2 year journey of collecting them, though I am admittedly picky about the ones I bring home with me. I also have begun to take up and try the hobby of knitting and crocheting, and plan to explore more hobbies later on as I am always seeking something new to try and experience.

Skills

  • Customer Service

Affiliations

  • I enjoy different forms of creative arts, including reading, writing, drawing and crafting.
  • I enjoy hobbies such as thirsting, working out and going out to explore new areas and restaurants.

Timeline

Front Office Receptionist

R&S Law Firm
01.2024 - 09.2024

High School Diploma -

Canyon Highschool
Katherine Brinton