Katherine Buttling
Oceanside
Summary
Dynamic professional with extensive experience in technical support and customer service, notably at DJO Global. Proven track record in RMA management and effective communication, enhancing customer satisfaction and streamlining processes. Adept at training delivery and team collaboration, driving operational excellence and improving service quality.
Overview
19
19
years of professional experience
Work History
Field Sales Support Specialist
Kelly OCG
10.2023 - 10.2025
- Oversee processing, tracking, and reporting of field requests for loaner equipment.
- Engage Sales Consultants and business partners, providing training on new resources.
- Coordinate with distribution facilities and internal departments to address loaner-related issues.
- Providing Services for Johnson & Johnson
Product Support Specialist
Addon Networks/Robert Half
07.2022 - 03.2023
- Oversee RMA system updates and manage RMA entries.
- Support warranty processes and assist sales representatives with computer peripherals.
- Deliver technical support to internal and external customers while ensuring accurate data entry for timely product shipments.
- Streamlined RMA processes, improving efficiency.
- Enhanced customer satisfaction through effective technical support.
- Maintained data integrity for timely product delivery.
Health Concierge
CVS/Aetna
12.2021 - 06.2022
- Provided support for claims, billing, and benefit inquiries.
- Collaborated with clients to resolve issues efficiently.
- Ensured accurate information delivery to enhance customer satisfaction.
- Facilitated smooth claims processing for customers.
- Guided patients through complex billing queries.
- Delivered timely benefit information to clients.
Technical & Warranty Support
Fluidra/Zodiac Pool Systems
03.2018 - 03.2021
- Delivered troubleshooting and installation support for web-connected devices, ensuring customer satisfaction through phone, email, and chat.
- Documented interactions and processed orders for replacement parts as needed.
- Reviewed and authorised warranty work for independent service companies.
- Collaborated with team members to meet departmental objectives.
Sales Support Specialist
DJO Global
07.2012 - 11.2017
- Facilitated customer order requests and returns, enhancing overall service quality.
- Delivered technical support, prepared management reports, and maintained effective client communication.
- Trained new offshore sales staff via phone and Skype, ensuring smooth transitions into roles.
- Resolved issues for 60 customer calls daily, driving high satisfaction rates.
- Guided customers on medical device troubleshooting and usage, improving product understanding.
- Collaborated with sales representatives and warehouse teams to ensure order accuracy and timely shipments.
- Developed global SOPs to standardize processes.
Device Management
Alere/Abbott
Reno
06.2006 - 06.2008
- Provided technical and customer support for medical devices, ensuring high levels of user satisfaction.
- Streamlined RMA processes, enhancing efficiency and reducing turnaround times.
- Delivered training sessions to sales consultants, improving product knowledge and sales techniques.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Maintained data integrity for accurate product shipments, supporting operational excellence.
Education
High school diploma -
Skills
- Technical support and CRM
- Customer support
- Sales assistance
- Problem solving
- Effective communication
- Team collaboration
- RMA management
- Data integrity
- Training delivery
References
References available upon request.
Timeline
Field Sales Support Specialist
Kelly OCG
10.2023 - 10.2025
Product Support Specialist
Addon Networks/Robert Half
07.2022 - 03.2023
Health Concierge
CVS/Aetna
12.2021 - 06.2022
Technical & Warranty Support
Fluidra/Zodiac Pool Systems
03.2018 - 03.2021
Sales Support Specialist
DJO Global
07.2012 - 11.2017
Device Management
Alere/Abbott
06.2006 - 06.2008