Katherine Byers
Arden
Summary
Dedicated front desk receptionist with strong customer service and problem-solving skills. Proven track record in enhancing patient satisfaction and streamlining operations.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Foot and Ankle Specialists of the Mid-Atlantic
Asheville, NC
01.2019 - Current
- Facilitated patient appointment coordination and scheduling to improve overall clinic workflow.
- Executed insurance claims processing tasks, verifying compliance with internal policies and procedures.
- Facilitated patient satisfaction by efficiently resolving inquiries and concerns.
- Executed precise documentation and updates of patient information utilizing electronic health record (EHR) systems.
- Streamlined front desk operations, reducing wait times and improving patient satisfaction.
- Analyzed patient feedback and implemented targeted strategies to enhance overall experience and engagement.
- Executed appointment scheduling and meeting coordination to ensure timely and productive interactions among stakeholders.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Associate Financial Representative
Northwestern Mutual
Asheville, NC
10.2012 - 11.2017
- Developed comprehensive financial plans to meet client needs and goals.
- Analyzed market trends to provide strategic investment advice to clients.
- Collaborated with multidisciplinary teams to enhance client service delivery.
- Conducted regular reviews of clients' portfolios, ensuring alignment with objectives.
Representative
Southeastern Physical Therapy
Asheville, NC
11.2016 - 01.2017
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted in developing personalized treatment plans based on patient assessments.
- Educated patients on therapeutic exercises and rehabilitation techniques for improved outcomes.
- Monitored patient progress and adjusted care plans to enhance recovery efforts.
Education
Associate of Arts - Life Sciences
American Career College
CA09-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Achieved positive results by completing client focus issues with accuracy and efficiency.
Languages
English
Native or Bilingual
Interests
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- Volunteering
- Outdoor Recreation
- Adventure Travel
Timeline
Front Desk Receptionist
Foot and Ankle Specialists of the Mid-Atlantic
01.2019 - Current
Representative
Southeastern Physical Therapy
11.2016 - 01.2017
Associate Financial Representative
Northwestern Mutual
10.2012 - 11.2017
Associate of Arts - Life Sciences
American Career College