Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Languages
Certifications
Generic

Katherine Caballero Quintana

Alexandria,United States

Summary

Detail-oriented Patient Access Team Lead dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patient needs and concerns to improve engagement strategies and overall service.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Team Lead

INOVA
03.2024 - Current
  • Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
  • Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
  • Reduced employee turnover through effective leadership, communication, and team-building initiatives.
  • Enhanced team productivity with strong leadership skills and clear communication of expectations.
  • Supported leadership development initiatives through tailored coaching sessions and resource distribution.
  • Transformed underperforming teams through strategic leadership and targeted performance improvement initiatives.

Patient Access Team Lead

INOVA
06.2023 - 03.2024
  • Streamlined patient registration process by implementing efficient workflows and reducing wait times.
  • Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
  • Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
  • Contributed to improving overall efficiency within the department through continuous process improvement initiatives.

Patient Access Associate

INOVA
02.2022 - 06.2023
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Received patient co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Professional Nanny

UrbanSitter
01.2019 - 02.2022
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.

Prívate Educator

Bambino Sitters
01.2019 - 02.2022
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

High School Diploma -

Falls Church High School
Falls Church, VA

Associate of Science - General Studies

Northern Virginia Community College
Annandale, VA

Skills

  • Insurance billing
  • Insurance eligibility verification
  • Knowledgeable in medical terminology
  • Certified Medical Interpreter
  • Policy adherence
  • Revenue cycle management
  • Strong leadership
  • Process improvement

Accomplishments

  • Achieved being the leading location in our health system by completing self-registration with accuracy and efficiency.

Certification

  • BLS Provider

  • Heartsaver First Aid

  • Certified Clinical Medical Assistant

  • Spanish Medical Interpreter

Timeline

Patient Access Team Lead

INOVA
03.2024 - Current

Patient Access Team Lead

INOVA
06.2023 - 03.2024

Patient Access Associate

INOVA
02.2022 - 06.2023

Professional Nanny

UrbanSitter
01.2019 - 02.2022

Prívate Educator

Bambino Sitters
01.2019 - 02.2022

High School Diploma -

Falls Church High School

Associate of Science - General Studies

Northern Virginia Community College

Languages

  • Spanish

  • English

Certifications

01-2021

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