Katherine Caldwell
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hoffmann Brothers
01.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally for business needs of HVAC, plumbing, electric, drains, & appliances.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Plumbing Coordinator
Budget Heating, Cooling, & Plumbing
02.2021 - 01.2022
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Kept detailed job records using Service Titan to maintain up-to-date filing system.
- Worked with warranty companies to know what the customers out of pockets would be.
- Managed the plumbing team schedule
- Made sure the guys were up to date on all certifications
Customer Service Representative
Royal Canin
10.2016 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Medical Assisting
Sanford Brown College
Granite City, ILHigh School Diploma -
Opelousas Senior High School
Opelousas, LA05.1992
Skills
- Scheduling
- Account Updating
- Call Management
- Upselling and Cross-Selling
- Product Knowledge
- Complaint Resolution
- Data Entry
- Professional Telephone Demeanor
- Call Center Operations
- Medical Terminology Knowledge
- Customer Relationship Management (CRM)
- Data Collection
I am looking to find job that can work remotely as I am having issues driving at night.
My eyesight is getting worse & also most workplaces do not allow you to bring an emotional support pet to work.
Additional Information
references per requests
Timeline
Customer Service Representative
Hoffmann Brothers
01.2022 - 10.2023
Plumbing Coordinator
Budget Heating, Cooling, & Plumbing
02.2021 - 01.2022
Customer Service Representative
Royal Canin
10.2016 - 12.2020
Medical Assisting
Sanford Brown College
High School Diploma -
Opelousas Senior High School
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