Katherine Cheffer
Unionville,CT
Summary
A resourceful, dependable, and detail-oriented professional with a strong work ethic and a positive disposition. Demonstrates sound judgment and quick decision-making abilities in fast-paced environments with competing priorities. Possesses proficiency in Microsoft Office Suite, Office 365, and management of Outlook calendars. Exhibits a capacity for rapid learning and adaptability to change, while consistently taking the initiative to identify and implement solutions.
Overview
11
11
years of professional experience
Work History
Care Team Associate
Advantage Plus Network-CT
3 Farm Glen Boulevard, Farmington, CT 06032
01.2023 - 01.2025
- Company Overview: part of OptumCare
- Assists Complex Case Management team to ensure daily and weekly schedules meet productivity requirements
- Created an Excel tracking tool adopted by the entire department to monitor schedules and heavy caseloads
- With a high level of detail and member engagement, collaborates across departments and partner organizations to accurately and consistently confirm member eligibility and process referrals
- Assist the clinical team in the process, production, and delivery of educational materials to the member
- Daily processed approximately 100 member referrals promptly to ensure all health standards were met
- Supported the needs of hundreds of members under long-term care.
- Assisted nurses with daily tasks, streamlining workflows for a more efficient care environment.
- Facilitated timely communication between patients, families, and healthcare professionals to ensure optimal care coordination.
- Maintained patient confidentiality while handling sensitive medical information according to HIPAA guidelines.
- Enhanced the overall patient experience by continuously seeking feedback, identifying areas of improvement, and implementing necessary changes in collaboration with team members.
- Collaborated with interdisciplinary teams in developing individualized care plans tailored to specific needs.
Medical Receptionist
Pro Health Physicians
Bloomfield, CT
10.2017 - 01.2023
- Company Overview: part of OptumCare
- Provide friendly, respectful customer service
- Within a fast-paced, quick-changing environment, maintain workflows that best meet the needs of patients and providers
- Schedule and triage appointment requests for urgency; consult with clinical staff to ensure the best outcomes
- Bookkeeping and medical records management
- Assist patients and family members in understanding the complexities of their insurance coverage and copays to ensure an easier healthcare experience
- Answered phone calls and messages for up to 15 physicians in a Primary Care facility, scheduling appointments, and handling patient inquiries.
College Athlete
Carin University
Langhorne, PA
08.2014 - 05.2017
- 2014 NCCAA Division II Cross Country, National Championship Women's 4th Overall Individual Qualifier
- Consistently met or exceeded goal-setting expectations established at the beginning of each season, demonstrating a strong work ethic and commitment to excellence.
- Attended all practices, meetings, and workouts on time.
- Managed time effectively while traveling for games, attending practice, and going to classes.
Camp Counselor and Swim Teacher
Mandell JCC Greater Hartford
West Hartford, CT
01.2016 - 01.2017
- Collaborated with other teachers to develop individualized lesson plans
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Substitute Preschool Teacher
First Church Academy
West Hartford, CT
01.2014 - 01.2017
- Assisted lead teacher in classroom activities
- Provided students with caring and encouraging support
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict-resolution skills.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Contributed to a safe and nurturing classroom environment by implementing proactive classroom management strategies.
- Supported special needs students by implementing individualized education plans, leading to improved learning outcomes.
Education
Bachelor of Science - Professional Studies, Public Health
Goodwin University
East Hartford, CT08-2022
Associate of Science - Health Sciences
Goodwin University
One Riverside Drive, East Hartford, CT 0611808-2022
Elementary Education -
Cairn University
Langhorne, PA05.2017
Skills
- Detail-oriented
- Quick thinking
- Fast-paced environment
- Proficient in Microsoft Office suite
- Office 365
- Outlook calendar management
- Quick learner
- Adaptability
- Initiative
- Problem-solving
- Patience and empathy
- Time management
- Strong work ethic
- Critical thinking
Timeline
Care Team Associate
Advantage Plus Network-CT
01.2023 - 01.2025
Medical Receptionist
Pro Health Physicians
10.2017 - 01.2023
Camp Counselor and Swim Teacher
Mandell JCC Greater Hartford
01.2016 - 01.2017
College Athlete
Carin University
08.2014 - 05.2017
Substitute Preschool Teacher
First Church Academy
01.2014 - 01.2017
Elementary Education -
Cairn University
Bachelor of Science - Professional Studies, Public Health
Goodwin University
Associate of Science - Health Sciences
Goodwin University