Katherine Contreras
New Rochelle,NY
Summary
Highly driven individual with great knowledge and experience in social media, marketing, sales, and fashion merchandising. Recognized for hard work and dedication. Knowledge in excel and retail math. I have exceptional skills in Yunique PLM, detail, organization, social media platforms, and positive attitude.
Overview
9
9
years of professional experience
Work History
Manager
The Mexican Corner Restaurant
2023.01 - 2024.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Collaborator and Influencer
Sonja By Sonja Morgan
2022.05 - 2023.01
- Showcased versatility as a brand ambassador by representing various industries such as fashion, beauty, fitness, travel, and wellness companies successfully.
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
- Produced relevant product content to reach target customers.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Followed and reviewed competitor social media channels, content, and strategy to relay insights.
- Amplified brand messaging by collaborating with other influencers for cross-promotions and guest appearances.
Social Media Intern
Sonja By Sonja Morgan
2022.01 - 2022.04
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Enhanced online presence with innovative marketing strategies tailored to specific target audiences.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Responded to comments, posts, and questions from various channels.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created engaging content to catch attention of potential customers.
Retail Sales Manager
LOFT
2018.04 - 2020.01
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and selling techniques.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Recruited, hired and trained 7 associates to develop into productive team members with excellent product knowledge.
Stylist Sales Associate
AEO & Aerie Store
2015.10 - 2017.05
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Education
BBA - Fashion Merchandising
LIM College
New York, NY05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Strategic Planning
- Complex Problem-Solving
- Business Administration
Volunteer
- NYFW Volunteer for Project Runway and Karigram Enterprises Inc. [Styled models and helped with show production]
- LIM Summer Program mentor [Assisted high school students on fashion industry knowledge]
Languages
Spanish
Native or Bilingual
Timeline
Manager
The Mexican Corner Restaurant
2023.01 - 2024.04
Collaborator and Influencer
Sonja By Sonja Morgan
2022.05 - 2023.01
Social Media Intern
Sonja By Sonja Morgan
2022.01 - 2022.04
Retail Sales Manager
LOFT
2018.04 - 2020.01
Stylist Sales Associate
AEO & Aerie Store
2015.10 - 2017.05
BBA - Fashion Merchandising
LIM College
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