Katherine Cox
Marietta,GA
Summary
Results-focused management professional with over 30 years of experience in high-demand environments. Proven expertise in operational leadership and strategic planning drives the achievement of business goals while fostering a culture of collaboration. A history of successfully managing teams to enhance client satisfaction and streamline processes underscores a commitment to excellence and continuous improvement. Dedicated to leveraging extensive experience to deliver impactful results and support organizational success.
Overview
35
35
years of professional experience
Work History
District Manager
Apollo Retail/ Channel Partners
Florida
02.2017 - Current
- Manage field techs coverage in over 2000+ locations, 500+ are serviced multiple times a month. Responsible for 160+ field agents – service reps, to project teams.
- Frequent travel in the field to train new and existing, audit stores and test programs. Worked within budgets for all large scale projects.
- Consistent communication with stores and clients to build and maintain relationships to mitigate store issue and increase sales opportunities.
- Directs district operations, ensuring adherence to company standards and policies.
- Collaborates with regional leadership to execute strategic initiatives that improved market penetration.
- Monitors compliance with safety regulations, fostering a culture of safety among all employees.
- Streamlines communication processes between techs and clients, enhancing operational efficiency.
- Fosters an environment of open communication between management teams and field teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborates with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
District Manager
CPM
Florida
01.2013 - 02.2017
- Manage field agents coverage in over 1500+ locations, 350+ are serviced multiple times a month. Responsible for 100+ field agents – service reps, to project teams. Frequent travel in the field to train new and existing, audit stores and test programs. Worked within budgets for all large scale projects. Consistent communication with stores and clients to build and maintain relationships to mitigate store issue and increase sales opportunities.
- AL, GA, MS, TN, FL
- 4/2011 – 12/2012 – CPM Service REP/Project Team Lead
North East Coast District Manager
Mosaic Sales Solutions
Florida
11.2010 - 01.2013
- Responsible for managing a talented technical team of field specialist throughout the East Coast U.S. that is responsible for maintaining Sony product displays in various retail locations to include Best Buys, Wal-Mart, Sears, Fry et. Duties include direct daily communication with Sony retail management, overall team insight reporting, daily communications and follow-up with team and internal clients, workload and territory assignments, training, mentoring, and payroll and budget controls. Currently working special projects as needed / training field reps as needed. Program ended.
- Electronics/Dedicated Team
South Fl. District Manager
Mosaic Sales Solutions
Florida
10.2004 - 11.2010
- Effectively managed and supported a large retail area and exceptional team of field specialist responsible for providing exceptional customer service and product placement within the retail community for Walt Disney Studio Home Entertainment. Consistently provided a high standard within the team to continuously exceed positive growth and results for both retailers and clients. Achieved and exceeded all Key Performance Indicators/ Goals and metric performance data. Territory included all of South Fl retailers to include Toys R Us, BRU, Sears Best Buys, Kmart, Sams, and BJs etc… Duties included daily communication, reporting and follow-up with team, clients and management, payroll and budget controls, hiring and training.
- WDSMP/WDSHE
Front End Manager
Toys R Us
Kendall, Fl
10.2003 - 11.2004
- General Knowledge and responsibilities for overall operations of the store. Primary duties include: R-Zone electronics department, Front-end customer service; cashier training, scheduling, hiring, general H.R., accounting responsibilities and loss prevention, also responsible for merchandising at an intense fast paced seasonal merchandising role.
Retail Management
Toys"R"Us/ Garden Ridge/ VF Factory Outlet/ TJ Maxx
Miami, FL
09.1998 - 10.2004
- Led team in achieving sales targets through effective inventory management and merchandising strategies.
- Implemented training programs to enhance staff performance and improve customer service standards.
- Analyzed sales data to identify trends, optimizing product placement and promotional strategies.
- Developed operational procedures that streamlined store processes, reducing inefficiencies and enhancing workflow.
- Fostered a collaborative environment, encouraging teamwork among staff to elevate overall store performance.
- Executed loss prevention strategies, significantly reducing shrinkage through employee training and vigilance measures.
- Enhanced customer engagement initiatives, resulting in improved satisfaction scores and repeat business growth.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Shipping and Receiving Manager
Extrasport Inc
Miami, Fl
07.2002 - 10.2003
- Responsible for all shipping and receiving of product throughout the U.S., Canada, and other International countries. Responsible for providing Customer service information regarding scheduling, truck routing with vendors, as well as providing solutions to solve immediate needs of trade shows, high season production, and production updates. Business was closed after 25 years of service to the community.
Customer Service/ Assistant Manager
Garden Ridge
Miami, Florida
11.2001 - 07.2002
- Responsible for overall operations of the store. To include primary responsibilities for the front end customer service and all aspects of cashier training and count room. Also responsible for scheduling, hiring, human resources, and loss prevention of the store, as well as very intense, fast paced seasonal merchandising role. Store closed.
Store Mgr in Training
V. F. Factory Outlet
Sunrise, Fl
02.2001 - 09.2001
- Experienced in merchandising of bulk soft-lines. Responsible for the operational and merchandising aspects of scheduling, hiring, backroom coordination of truck receipts to floor and customer service. Also participated heavily in the role of loss prevention. Store Location Closed
Operations Merchandising Manager
TJ Maxx
North Miami Beach, Fl
09.1998 - 02.2001
- Experienced in merchandising of soft-lines and giftware. Responsible for the operational aspects of scheduling, hiring, safety, shrink, backroom coordination of truck receipts and customer service. Also very knowledgeable in human resources.
Customer Service/Operations Manager
Office Depot
Miami, Fl
05.1991 - 09.1998
- Responsible for all operational aspects of the store to include: shrink, inventory controls, human resources, scheduling, safety and backroom coordination. Directed and managed 15 to 40associates on a daily basis. Merchandising skills in hard lines to include five store openings. Also certified trainer in all working areas of the store. District Shopper Certified Trainer 96-97, Customer Service Mgr. 95-96, Receiving Mgr. 91-95.
Education
Associate of Science - Business
Miami Dade Community College
Miami, FlHigh School - or equivalent
South Ridge Sr. High
Miami, FlSkills
- Microsoft word
- Excel
- Strategic planning
- Leadership skills
- Operations management
- Team development
- Staffing oversight
- Territory management
- Compliance monitoring
Timeline
District Manager
Apollo Retail/ Channel Partners
02.2017 - Current
District Manager
CPM
01.2013 - 02.2017
North East Coast District Manager
Mosaic Sales Solutions
11.2010 - 01.2013
South Fl. District Manager
Mosaic Sales Solutions
10.2004 - 11.2010
Front End Manager
Toys R Us
10.2003 - 11.2004
Shipping and Receiving Manager
Extrasport Inc
07.2002 - 10.2003
Customer Service/ Assistant Manager
Garden Ridge
11.2001 - 07.2002
Store Mgr in Training
V. F. Factory Outlet
02.2001 - 09.2001
Retail Management
Toys"R"Us/ Garden Ridge/ VF Factory Outlet/ TJ Maxx
09.1998 - 10.2004
Operations Merchandising Manager
TJ Maxx
09.1998 - 02.2001
Customer Service/Operations Manager
Office Depot
05.1991 - 09.1998
Associate of Science - Business
Miami Dade Community College
High School - or equivalent
South Ridge Sr. High