Windy Gioffre
Bardstown,KY
Summary
Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
21
21
years of professional experience
Work History
District Manager
FiveStar
Bardstown, KY
01.2020 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Identified and developed top talent to promote performance-oriented culture.
General Manager
Fivestars
Bardstown, KY
09.2018 - 01.2020
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Created marketing materials such as flyers, posters and signage for promotions.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Assisted in recruiting, interviewing and hiring new team members.
- Managed store operations, including inventory control, budgeting and staff scheduling.
Associate Manager
FiveStar
Bardstown, KY
06.2016 - 09.2018
- Responsibilities included but were not limited to: Daily Paperwork, Weekly Counts, Deliveries, Ordering, Scheduling, Payroll, Hiring, Policies, Employee Development, Merchandising, Customer Service
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Developed and implemented strategies to ensure cost-efficient operations.
- Resolved conflicts between employees or customers in a professional manner.
Customer Service Representative
Fivestars
Bardstown, KY
10.2015 - 06.2016
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained/developed new employees
Logistics/ Purchasing/Account Payable Clerk
Print Fulfillment Services
Louisville, KY
10.2011 - 10.2012
- Responsibilities include but are not limited to: Ensure timely receipt of products, Monitor inventory movement and storage, Generate and submit purchase orders, Process Accounts Payable payments, Reconcile vendor statements
Operations Manager
Ryan's Family Steakhouse
Louisville, KY
01.2003 - 01.2007
- Responsibilities include but are not limited to: Scheduling and labor budgeting, Hire and fire when needed, Process payroll analysis, Monitor inventory, Ensure smooth production
- Created presentations summarizing quarterly results for senior leadership teams.
Education
Took Advanced Computers (Power Point and Excel where primarily taught) and Advanced Mathematics as well as general subjects -
Breckinridge County High School
Harned, KY05-2002
Took business operation classes as well as food safety classes -
Ryan's Management Training
Skills
- PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Leadership Development
- Employee Scheduling
- Conflict Management
- Operations Management
- Attention to Detail
- Leadership skills
- Recruiting and Hiring
- Dependable
- Personable
- Reliable
- Energetic
- Hard-Working
References
- Mike Reed, (502) 494-6222
- Leigh Ann Reynolds, (502) 827-0461
- Missy Matthews, (270) 791-6923
- Jason Burwinkel, (270) 991-6189
References
References available upon request.
Timeline
District Manager
FiveStar
01.2020 - Current
General Manager
Fivestars
09.2018 - 01.2020
Associate Manager
FiveStar
06.2016 - 09.2018
Customer Service Representative
Fivestars
10.2015 - 06.2016
Logistics/ Purchasing/Account Payable Clerk
Print Fulfillment Services
10.2011 - 10.2012
Operations Manager
Ryan's Family Steakhouse
01.2003 - 01.2007
Took Advanced Computers (Power Point and Excel where primarily taught) and Advanced Mathematics as well as general subjects -
Breckinridge County High School
Took business operation classes as well as food safety classes -
Ryan's Management Training
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