Katherine Crouch
Danville,IN
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Culver's Restaurant and Chewy Warehouse. Excelled in enhancing customer satisfaction and streamlining transportation coordination, achieving significant improvements in efficiency. Skilled in complex problem-solving and effective communication, adept at fostering customer relationships and driving team performance.
Overview
3
3
years of professional experience
Work History
Manager
Culver's Restaurant
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Transportation Coordinator
Chewy Warehouse
10.2021 - 04.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
Education
No Degree - Criminal Justice
Purdue University
West Lafayette, INBachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Staff Training and Development
Timeline
Manager
Culver's Restaurant
06.2023 - Current
Transportation Coordinator
Chewy Warehouse
10.2021 - 04.2023
No Degree - Criminal Justice
Purdue University
Bachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis
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