Katherine De Jesus Tirado
Summerfield
Summary
Results-driven professional with extensive experience in supervising store operations and mentoring staff. Expertise in cash handling and implementing training programs, contributing to a positive team environment and improved customer satisfaction.
Overview
19
19
years of professional experience
Work History
Key Holder
Marshalls
The Villages, FL
09.2021 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Scheduled staff shifts strategically to ensure adequate coverage during peak hours and events.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Housekeeper
Holiday Inn Express Hotel Suites
Lady Lake, FL
03.2020 - 08.2021
- Ensured cleanliness and sanitation of guest rooms and common areas to enhance guest satisfaction.
- Addressed guest inquiries and concerns promptly to foster positive experiences.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Housekeeping Manager
Waterfront Inn
The Villages, FL
03.2018 - 02.2020
- Supervised daily housekeeping operations, ensuring high cleanliness standards throughout the hotel.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Conducted regular inspections to maintain quality control and guest satisfaction levels.
- Collaborated with maintenance department to address facility issues promptly, improving guest experience.
- Analyzed feedback from guests to identify areas for improvement in housekeeping services.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 12 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Legal Administrative Assistant
Lcdo. Carlos Alberto Ruiz
Caguas, PR
08.2007 - 12.2017
- Managed client communications and scheduled appointments to enhance office efficiency.
- Prepared legal documents and correspondence, ensuring accuracy and compliance with regulations.
- Organized case files and maintained document management systems for streamlined access.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Education
Bachelor of Administration - Business Administration
Universidad De Puerto Rico
Carolina, PRHigh School Diploma -
Manuela Toro Morice
Caguas, PR05-2008
Skills
- Customer service
- Cash handling
- Training and mentoring
- Workplace safety
- Customer service management
- Daily reporting
- Team training and development
- Task delegation
- Employee scheduling
- Store operations oversight
- Front end operations
- Relationship building
- Superior work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Marshalls
09.2021 - Current
Housekeeper
Holiday Inn Express Hotel Suites
03.2020 - 08.2021
Housekeeping Manager
Waterfront Inn
03.2018 - 02.2020
Legal Administrative Assistant
Lcdo. Carlos Alberto Ruiz
08.2007 - 12.2017
Bachelor of Administration - Business Administration
Universidad De Puerto Rico
High School Diploma -
Manuela Toro Morice