Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katherine De La Paz

Pembroke Pines

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Everglades Family Dental
Pembroke Pines
10.2022 - Current
  • Verified insurance coverage for each patient prior to treatment or procedure appointments.
  • Greeted the patient upon arrival and assisted them with the check-in process.
  • Assisted with training new staff members on receptionist duties and responsibilities.
  • Answered and managed incoming calls in a professional manner, while also providing customer service.
  • Processed payments for services rendered.
  • Contacted insurance companies to verify patient eligibility and coverage.
  • Handled patient scheduling and appointment management.

Customer Service Staff Member

Publix Supermarkets Store
Weston
05.2019 - 03.2023
  • Answered incoming calls in a timely manner, providing information about products and services offered.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Handled customer complaints and inquiries in a courteous, and efficient manner.
  • Processed and issued money services for customers.
  • Assisted with training and mentoring new team members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
12-2021

High School Diploma -

West Broward High School
Pembroke Pines, FL
06-2018

Bachelor of Science - Nursing

Chamberlain University
Miramar, FL

Skills

  • Customer service
  • Time management
  • Multitasking
  • Adaptability
  • Problem solving
  • Medical terminology

Certification

  • Basic Life Support

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Everglades Family Dental
10.2022 - Current

Customer Service Staff Member

Publix Supermarkets Store
05.2019 - 03.2023

Associate of Arts -

Broward College

High School Diploma -

West Broward High School

Bachelor of Science - Nursing

Chamberlain University

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Katherine De La Paz