Katherine De La Paz
Pembroke Pines
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Everglades Family Dental
Pembroke Pines
10.2022 - Current
- Verified insurance coverage for each patient prior to treatment or procedure appointments.
- Greeted the patient upon arrival and assisted them with the check-in process.
- Assisted with training new staff members on receptionist duties and responsibilities.
- Answered and managed incoming calls in a professional manner, while also providing customer service.
- Processed payments for services rendered.
- Contacted insurance companies to verify patient eligibility and coverage.
- Handled patient scheduling and appointment management.
Customer Service Staff Member
Publix Supermarkets Store
Weston
05.2019 - 03.2023
- Answered incoming calls in a timely manner, providing information about products and services offered.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Handled customer complaints and inquiries in a courteous, and efficient manner.
- Processed and issued money services for customers.
- Assisted with training and mentoring new team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL12-2021
High School Diploma -
West Broward High School
Pembroke Pines, FL06-2018
Bachelor of Science - Nursing
Chamberlain University
Miramar, FLSkills
- Customer service
- Time management
- Multitasking
- Adaptability
- Problem solving
- Medical terminology
Certification
- Basic Life Support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Everglades Family Dental
10.2022 - Current
Customer Service Staff Member
Publix Supermarkets Store
05.2019 - 03.2023
Associate of Arts -
Broward College
High School Diploma -
West Broward High School
Bachelor of Science - Nursing
Chamberlain University