Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Diaz

Springfield,MA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Cashier

Dunkin' Donuts
Springfield, MA
08.2019 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.

Cashier/Customer Service Representative

Murphys Pop Stop
Springfield, MA
11.2009 - 04.2019

*Handled cash, credit or check transactions 

*Scanned goods and collected payments

*Ensured pricing is correct

*Issued change, receipts, refunds, or tickets

*Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

*Resolved complaints, guided and provided relevant information

*Maintained clean and tidy checkout areas

*Bagged, boxed items

*Pleasantly dealt with customers to ensure satisfaction

*Greeted customers when entering and leaving establishment

Education

High School Diploma -

MCDI/SAFE
140 Wibraham Ave
2007

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Fraud prevention awareness
  • Customer assistance
  • Customer service
  • Payment processing

Timeline

Cashier

Dunkin' Donuts
08.2019 - Current

Cashier/Customer Service Representative

Murphys Pop Stop
11.2009 - 04.2019

High School Diploma -

MCDI/SAFE
Katherine Diaz