Katherine Dunlap
Bradenton,FL
Summary
Detail-oriented Title Clerk with expertise in title processing and legal compliance. Committed to minimizing errors and enhancing customer satisfaction through efficient documentation management and timely issue resolution.
Overview
21
21
years of professional experience
Work History
Title Clerk
Dealer Services Network
Bradenton, FL
03.2026 - 05.2026
- Managed title documentation to minimize errors and streamline workflow within the department.
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
Support Specialist
Mercury Insurance
Clearwater, FL
04.2005 - 01.2026
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Optimized use of support tools and resources to reduce waste and increase productivity.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL05.1985
Skills
- Title processing
- Title examination
- Legal compliance
- Notary services
- Renewals management
- Registration documentation
- Data entry
- Attention to detail
- Document review
- Attention to detail
- Communication skills
- Notary public
Timeline
Title Clerk
Dealer Services Network
03.2026 - 05.2026
Support Specialist
Mercury Insurance
04.2005 - 01.2026
High School Diploma -
Boca Ciega High School