Katherine Durra

• Utilizing independent decision-making, to successfully manage the day-to-day operation of the Salvation Army Silvercrest senior low income housing residence.

Responsible for the overall operation and the day-to-day management. Implementation of policies and procedures that ensure a well-managed, well-maintained building.

•Process, complete, and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. Process move-outs in 3 days.

•Conduct recruiting, hiring, and termination processes as well as training and evaluation of all staff.
• Obtain appropriate documentation, complete certifications, and collect deposits and rents in accordance with program policies and procedures.
• Ensure site staff respond to all resident requests or complaints in a timely, efficient, and courteous manner.
• Completes work orders and turnover of vacant units promptly. Schedule and complete unit annual inspections.

•I can work in a fast-paced environment with the ability to prioritize assignments to meet deadlines.
•10 years of experience in management, training with HUD Sec 8 & Tax Credit properties.
•Knowledge of Microsoft Word, Excel, and Outlook. Management programs: Boston Post, Yardi, Real Page. UKG.

• Property Manager of 158-unit apartment facility of low-income housing, HUD Sec 8 and Tax Credit.
• Managing the residents and the building following policies and procedures to ensure a well-maintained property.
• Responding to daily inquiries by phone, emails, notices and or letters are acknowledged and responded to in a timely manner. Overseeing and processing work orders in a timely manner. Overseeing and managing vacant units, to assure timely turnover. Managing the wait list of all applications and leases following the company and ownership’s Resident Selection Policy Plan. Processing intake applications following the guidelines of programs such as HUD documentation and TCAC. Working with local agencies to support and to help in the rental housing crises. Once a MI is approved, I complete the lease and all lease addendums and agreements with the applicant and collect the rent and deposit at the move-in. Complete the move-in inspection with the applicant and turn over the keys. Support and manage maintenance and janitorial staff along with any vendors on site. Schedule and perform lead monthly safety meetings with all staff. Support and oversee APM tasks. Ensure annual and quarterly inspections and complete reports in a timely manner. Maintain the Safety Manual and complete annual unit inspection with maintenance staff, process work orders to be completed. Collect monthly rents and process them daily. Review the property’s monthly income, expenses, and rent roll reports with RM. Process HAP voucher payments, City voucher payments, and County HAP payments. Keep all reports updated and filed as per policy. Complete petty cash and monthly financial statements.
• Complete any and all correspondence with residents of late rent, letters of violation, and notices of inspection.

• Resident Administrator 155 HUD Sec 8 property with Tax Credit. Senior and all-aged property.
• Daily activities are answering phones, copying, filing, distributing mail and packages.
• Providing customer service and translation for Hispanic families.
• Managing the wait list and all tasks for completing vacancy files for (IHT) house transfers and (HHA) household additions. Scanning and faxing files as necessary to Corporate Office.
• Maintain weekly charts and tracking of interim recertification. Following up with letters to applicants and residents maintaining VAWA log and charting. Processing daily work orders for maintenance, closing out work orders in Yardi and filing reports. Track and maintain monthly annual inspection reports, close out reports and log all reports for year-end. Maintain parking log spaces and updates as needed by the maintenance supervisor. Communicating with staff and managers and VPs through e-mails and scans. Following instructions from corporate VP’s as needed for report logs and tracking of ongoing reports and files. Assisted with Redwood Empire Food Bank monthly with resident pick up and new applicants.