Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katherine Eliason

Cincinnati,OH

Summary

Accomplished SASM, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Specialty Assistant Store Manager

Home Depot
05.2023 - Current
  • Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
  • Streamlined store operations for increased efficiency through regular review and improvement of processes.
  • Boosted sales performance with targeted marketing strategies and promotions.
  • Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.

Customer Experience Manager

Home Depot
02.2023 - 05.2023

Service Desk Supervisor/Sales Associate Specialist

Home Depot
10.2019 - 02.2023

Tower Air Traffic Chief Controller

United States Air Force, USAF
04.1999 - 05.2019


  • Managed 52 civilain/military controllers in support of 294K annual operations
  • Streamlined financial processes by implementing effective budgeting and forecasting strategies
  • Coordinated with 18 agencies objectives of Department of Defense and commercial aviation streamlining ATC operations
  • Oversaw installation of $115 million dollar upgrade system
  • Earned military/commercial/international certifications at 16 facilities including 3 international certificates



Education

Associate of Applied Business - Business Management

Cincinnati State Technical And Community College
Cincinnati, OH
05.2025

Bachelor of Science - Aeronautics And Management

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL
04.2014

Associate of Applied Science - Air Traffic Operations Management

Community College of The Air Force
Montgomery, AL
01.2012

Skills

  • Customer Service Excellence
  • Vendor Relations
  • Leadership Abilities
  • Decision Making
  • Team Management
  • Effective Communication
  • Goal Setting
  • Analytical Thinking
  • Personal Development
  • Mentoring

Accomplishments

2023 Home Depot 365 Club Store Safety Award

2014 Nellis AFB, Non-Commissioned Officer of the Year

2013 Al Udeid AFB, Qatar- AF Non-Commissioned Officer of the Quarter

2012 United States Air Force Trainer of the Year

Air Traffic Supervisor of the Year 2005, 2009, 2011

2008 Seymour Johnson AFB, NC Volunteer of the Year


Certification

Master Resiliency Trainer Course- 2015


Timeline

Specialty Assistant Store Manager

Home Depot
05.2023 - Current

Customer Experience Manager

Home Depot
02.2023 - 05.2023

Service Desk Supervisor/Sales Associate Specialist

Home Depot
10.2019 - 02.2023

Tower Air Traffic Chief Controller

United States Air Force, USAF
04.1999 - 05.2019

Associate of Applied Business - Business Management

Cincinnati State Technical And Community College

Bachelor of Science - Aeronautics And Management

Embry-Riddle Aeronautical University - Daytona Beach

Associate of Applied Science - Air Traffic Operations Management

Community College of The Air Force

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Katherine Eliason