Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Feliz

Miami,FL

Summary

Skilled Front Desk Receptionist with proven expertise in customer service and front office management. Excelled in creating welcoming environments and efficiently managing high-volume communications, demonstrating exceptional time management and verbal communication skills. Achieved significant improvements in client satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

My Cardiologist
08.2023 - 08.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed confidential information securely by strictly following company protocols regarding sensitive documents.
  • Supported administrative tasks such as filing, data entry, and scheduling appointments, contributing to smooth daily operations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Front Desk Receptionist

Lakes Radiology
09.2021 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

Diagnostic Medical Sonography -

Florida National University
Hialeah, FL

Miami Dade College
Miami, FL

High School Diploma -

Mater Academy Charter High School
Hialeah Gardens, FL
05.2020

Skills

  • Customer Service
  • Time Management
  • Telephone Etiquette
  • Appointment Scheduling
  • Verbal and written communication
  • File Organization
  • Front Office Management

Languages

English
Spanish

Timeline

Front Desk Receptionist

My Cardiologist
08.2023 - 08.2024

Front Desk Receptionist

Lakes Radiology
09.2021 - 08.2023

Diagnostic Medical Sonography -

Florida National University

Miami Dade College

High School Diploma -

Mater Academy Charter High School

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Katherine Feliz