Katherine Gibson
Novelty,Ohio
Summary
General Manager with Ten years in restaurant industry and catering background. Strong career progression in casual dining. Highly dedicated to career growth.
Overview
18
18
years of professional experience
Work History
Server
The Club at Hillbrook
14800 Hillbrook Dr, Chagrin Falls, OH 44022
03.2006 - 04.2012
- Severed the members of the club in the fine dinning room as well as servings special events of up to 300 guests.
- Served as a floor leader on events to ensure that the guests needs were met.
- Worked as a bartender at events as well.
- Prepared for special events in the restaurant, including receptions, promotions and corporate luncheons.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Server-General Manager
Aladdin's Eatery
16725 Chillicothie Rd. Oh 44023
04.2012 - Current
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Conducted timely performance evaluations for all front of house staff.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Promoted the business through participation in and sponsorship of community events.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reduced labor costs by [number] percent while maintaining excellent service and profit levels.
Education
High School Diploma - undefined
West Geauga High School
2007
Skills
- Food service background
- Strong work ethic
- Point of Sale (POS) system operation
- Service-oriented
- Natural leader
- Trained in performance
- Staff scheduling
- Dynamic, friendly hostess
- Passion for customer satisfaction
Timeline
Server-General Manager
Aladdin's Eatery
04.2012 - Current
Server
The Club at Hillbrook
03.2006 - 04.2012
High School Diploma - undefined
West Geauga High School