Hi, I’m
Katherine Goldman-Schimmel
Healdsburg,California
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
18
years of professional experience
1
Certification
Work History
Body Crush Skin
Spa Owner
09.2021 - Current
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Stript Wax Bar
Salon Owner/Operator
05.2009 - 09.2021
Job overview
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Hush Skin & Body
Owner/Operator
09.2007 - 05.2009
Job overview
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Bliss Spa
Esthetician
05.2005 - 08.2007
Job overview
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Education
Chico State, Chico, CA
Bachelor of Science from Health Sciences
06.2000
Skills
- Inventory Control Processes
- Industry Trends Tracking
- Professional Networking
- Defining Company Vision
Certification
- Esthetician License - 2004-2023
Timeline
Spa Owner
Body Crush Skin
09.2021 - Current
Salon Owner/Operator
Stript Wax Bar
05.2009 - 09.2021
Owner/Operator
Hush Skin & Body
09.2007 - 05.2009
Esthetician
Bliss Spa
05.2005 - 08.2007
Chico State
Bachelor of Science from Health Sciences
- Esthetician License - 2004-2023
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