Katherine Gonzalez
San Antonio,TX
Summary
Successful Service Representative with nearly 32 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
32
32
years of professional experience
Work History
Service Representative
VIA Metroploitan Transit
07.1992 - Current
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Operating company vehicle throughout the City of San Antonio in a professional and timely manner.
- Possessing thorough knowledge of the downtown area .
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.1988
Skills
- Prioritization
- Problem-solving abilities
- Billing Adjustments and Refunds
- Product Education
- Operating a company vehicle on a daily basis to service established accounts
- Understanding Customer Needs
- Customer Service
- Calm and Professional Under Pressure
- Regulatory Compliance
- Product Promotion
- Sales expertise
- Data Entry
- Materials Transport
Proud San Antonio Native with great people skills
I have worked with the public for 32 years and have great customer service skills. I know the downtown area very well and knowledge of the downtown hotels and restaurant locations.
Languages
English
Native or Bilingual
Timeline
Service Representative
VIA Metroploitan Transit
07.1992 - Current
High School Diploma -
Thomas Jefferson High School
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