Katherine Griffen
Kyle
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
9
9
years of professional experience
Work History
Insurance Agent
The Zebra
08.2023 - 08.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently manage new business, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products with multiple carriers to new clients to reach sales targets.
Insurance Claims Specialist
Main Street Renewal
08.2022 - 05.2023
- File, track and report claims related to Property Damage, Liability, Vehicle, and Workers Compensation to MSRs Insurance Carriers
- Reaches out to maintenance and construction teams to ensure property repairs are completed in a timely manner
- Produced weekly open claims reports
- Works with insurance adjusters by gathering photos, bids and additional information to assist with open insurance claims
- Worked directly with MSR Residents seeking reimbursement for personal property in conjunction with MSR Legal team
Inside Sales Representative
Farmers Insurance Group
04.2021 - 05.2022
- Provided high level customer service via inbound calls
- Provided a consultative sales approach for customer Auto, Home and Umbrella policy needs
- Convert inbound leads to polices and adhere to monthly sales goals
- Worked on special projects and tested new lead systems for the company
- Assisted with creating new sales call flow amongst several quoting platforms
Claims Adjuster
Progressive Insurance
03.2020 - 04.2021
- Manage a high volume of claim files from beginning to end
- Resolve and document auto claims as quickly and accurately as possible
- Interview all involved in an accident to determine coverage and liability decisions
- Validate damage is consistent with the report of the accident
- Independently make decisions related to liability and coverage
Central Loss Reporting
Progressive Insurance
09.2019 - 03.2020
- Customer service with high call volume
- Assisting with new/ existing loss process
- Collect necessary information and conveying appropriate expectations
- Problem solving in a high paced environment
Retention Specialist
Charter Communications
09.2015 - 05.2018
- Responsible for skillfully retaining customers through positive customer relationship building
- Diffuse irate customer situation by utilizing strong listening skills and probing techniques
- Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
- Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of customers
- Served as Team lead when Supervisor was out and assist with training/mentoring new hires/team members
Education
Elgin Community College
Elgin, ILHigh School -
Fort Zumwalt West High School
O'Fallon, MO05.2010
Skills
- Customer service
- Microsoft Office
- Conflict Resolution
- Salesforce
- Sales Experience
- Notary Public
- Time management
- Teamwork
- Property and Casualty Insurance License
- Claims Adjuster License
Timeline
Insurance Agent
The Zebra
08.2023 - 08.2024
Insurance Claims Specialist
Main Street Renewal
08.2022 - 05.2023
Inside Sales Representative
Farmers Insurance Group
04.2021 - 05.2022
Claims Adjuster
Progressive Insurance
03.2020 - 04.2021
Central Loss Reporting
Progressive Insurance
09.2019 - 03.2020
Retention Specialist
Charter Communications
09.2015 - 05.2018
High School -
Fort Zumwalt West High School
Elgin Community College
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