Katherine Hall
Jersey Mike's Subs
Norwich
11
years of professional experience
Results-driven Assistant Manager with expertise in customer service and team leadership. Proven ability to resolve conflicts, enhance operational efficiency, and manage budgets effectively.
Work History
Assistant Manager
3 Years 4 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Developed staff schedules to align with peak business hours, improving service efficiency.
- Trained and mentored new staff on company policies and service protocols.
- Resolved customer complaints effectively, ensuring a positive dining experience for all patrons.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
4 Years 1 Month- Resolved customer inquiries efficiently, enhancing overall guest satisfaction and loyalty.
- Managed high-volume calls while maintaining professionalism and accuracy in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed transactions accurately and maintained cash handling standards.
- Communicated with multiple departments to ensure customer needs were met in a timely manner.
Shift Leader
7 Months- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted performance evaluations, providing constructive feedback to team members.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assistant Manager
2 Years 8 Months- Developed staff schedules to align with peak business hours, improving service efficiency.
- Trained and mentored new staff on company policies and service protocols.
- Assisted in maintaining cleanliness and adherence to health standards within the establishment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Leader
6 Months- Implemented process improvements to enhance service speed and customer satisfaction.
- Resolved customer complaints promptly, maintaining high levels of service quality.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma
Skills
Inventory management
Budgeting and finance
Decision Making
Financial oversight
Decision-making
Customer service
Multitasking and organization
Problem resolution
Timeline
Assistant Manager
Jersey Mike's Subs
04.2023 - CurrentRead More
Customer Service Representative
Mohegan Sun Casino
04.2019 - 05.2023Read More
Shift Leader
SUBWAY®Restaurants
03.2019 - 10.2019Read More
Assistant Manager
Jersey Mike's Subs
08.2016 - 04.2019Read More
Shift Leader
Jersey Mike's Subs
08.2015 - 02.2016Read More
Montville High School
High School Diploma
Read More
National Art Scholar (2013)
The National Art Scholar is awarded to one senior of each graduating class in recognition of excellence achieved in the performing or visual arts. This was awarded to me for my skills in sculpting, pottery and drawing.