Katherine Hamel
Tempe,AZ
Summary
Proven in enhancing guest experiences at La Toscana, I excel in customer service and effective multitasking. Demonstrated ability to maintain high sanitation standards and communicate effectively, ensuring guest satisfaction. Achieved proficiency in first aid, underscoring my commitment to safety and empathy in high-stress environments.
Overview
3
3
years of professional experience
Work History
Hostess
La Toscana
10.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Life Gaurd
City of San Rafael
05.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Chef and Hostess
Vitality Bowls
10.2022 - 04.2023
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Education
High School Diploma -
Marin Catholic High School
Greenbrae, CA05-2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Exceptional communication
- Guest Relations
Timeline
Hostess
La Toscana
10.2023 - 08.2024
Chef and Hostess
Vitality Bowls
10.2022 - 04.2023
Life Gaurd
City of San Rafael
05.2021 - 08.2024
High School Diploma -
Marin Catholic High School
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