Katherine Hare
Felton,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pebble Beach Resorts
04.2025 - Current
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
Camp Counselor
YMCA
06.2021 - 08.2022
- Managed multiple tasks simultaneously while supervising large groups of children.
- Communicated with parents and answered questions regarding camp policies and activities.
- Developed strong organizational skills by planning and executing daily camp activities for a group of children aged 6-17.
- Wrote attendance and incident reports and submitted records to supervisors for review.
- Assisted with maintenance and improvement of camp property.
- Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary.
- Demonstrated proper use of facility equipment to campers.
Sound Engineer
Los Altos United Methodist Church
12.2015 - 08.2019
- Operated audio consoles to mix and balance multiple sources during live performances.
- Troubleshot technical issues that arose during tracking and mixing sessions with quick precision.
- Monitored levels during live performances to ensure proper balance between instruments and vocals on stage.
- Ensured optimal sound quality by calibrating equipment settings prior to each performance.
- Assisted in maintaining studio equipment including microphones, cables, amplifiers and other gear.
Education
Bachelor of Arts (B.A.) - Psychology/Sociology
University of Hawaii at Manoa
12.2023
Skills
- Time management
- Problem-solving
- Team collaboration
- Outdoor skills
- Equipment inspection
- Complaint resolution
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Pebble Beach Resorts
04.2025 - Current
Camp Counselor
YMCA
06.2021 - 08.2022
Sound Engineer
Los Altos United Methodist Church
12.2015 - 08.2019
Bachelor of Arts (B.A.) - Psychology/Sociology
University of Hawaii at Manoa
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