Katherine Howard
Fond Du Lac,WI
Summary
I have 20 plus years in customer service. I'm highly motivated, attention to detail and I have excellent team building skills. I am proficient in data entry, Microsoft Word, cash handling and account's payable/receivable.
Overview
4
4
years of professional experience
Work History
Deli Manager
Piggly Wiggly Grocery Store
06.2021 - 01.2023
- Set schedules for Number staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on Timeframe basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Night Supervisor
Stoneridge Corporation/ Piggly Wiggly
10.2019 - 06.2022
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Trained staff members to perform inventory management, customer service and maintenance.
- Upheld federal safety standards and environmental disposal protocols.
- Assisted customers with complaints, questions, and concerns.
Education
Bachelor's - Business
University of Colorado At Boulder
Boulder, CO08.1984
Degree -
Appleton High School West
Appleton, WI08.1981
Skills
- Customer Inquiries
- Compliance Requirements
- Food Safety and Quality
- Team Direction
- Inventory Accuracy
- Staff Training
- Guest Relations
- Safe Work Practices
- Disciplinary Action
- Employee Supervision
- Corrective Actions
- Assignment Schedules
- Cost Control
- Active Listening
- Hiring and Training
- Product Rotations
- Cleaning and Sanitation
- Customer Service
- Profit and Loss
- Inventory Management
- Cash Register Counting
- Data Entry Software
- Task Delegation
- Work Procedures Evaluation
Timeline
Deli Manager
Piggly Wiggly Grocery Store
06.2021 - 01.2023
Night Supervisor
Stoneridge Corporation/ Piggly Wiggly
10.2019 - 06.2022
Bachelor's - Business
University of Colorado At Boulder
Degree -
Appleton High School West
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