Katherine James
ASAP Courier Company
Greenville
10
years of professional experience
Human Resources Manager leading compensation programs, full-cycle recruiting, and employee relations for an onsite workforce. Improved pay equity by 20%, raised payroll accuracy by 30%–40%, and reduced time-to-fill by 25% through tighter hiring and onboarding process. Partners with executive leadership on compliance, performance management, retention, and manager coaching to keep HR operations aligned and consistent.
Work History
Human Resources Manager
1 Year 3 Months- Led full-cycle recruitment and onboarding, reducing time-to-fill by 25% and achieving a 95% offer acceptance rate
- Improved payroll accuracy by 30-40% through streamlined processes and regular audits
- Partnered with executive leadership on HR policies, employee relations, retention, and compliance
- Directed performance management and organizational planning, achieving 95%+ on-time performance review completion
- Coached managers on employee relations, conflict resolution, and performance improvement, reducing formal employee relations issues by 20%
- Analyzed workforce metrics and implemented retention initiatives, achieving 15% reduction in turnover and 12% decrease in absenteeism
- Led benefits administration through ADP Workforce and implemented how to guides for over 100 employees
- Informed employees on types of leaves of absences and tracked eligible FMLA leave, Military leave, Disability leave, and Worker's Compensation
- Process payroll for over 100 employees through ADP Workforce
- Created monthly company-wide newsletters spotlighting manager and employee accomplishments as well as new HR initiatives and programs using Canva
- Collaborated with HR team to create and execute quarterly training programs for managers and employees on various topics
Human Resources Generalist
8 Months- Supported full-cycle recruitment, including sourcing, screening, interviewing, and applicant tracking, reducing time-to-fill by 20%
- Coordinated onboarding process, including offer letters, background checks, orientation, and system access, enhancing new hire experience and reducing time to productivity
- Maintained employee records with 99% accuracy and ensured compliance with federal, state, and company policies
- Administered performance management and salary programs, achieving 95%+ on-time completion and promoting pay equity
- Coordinated leadership training sessions on hiring, performance management, workplace safety, and harassment prevention, boosting participation rates and fostering a culture of compliance
- Responded to employee and manager HR inquiries, resolving 95% of issues at first contact
- Administered employee benefits and leave programs, maintaining 98% enrollment accuracy
- Represented organization at career fairs, engaging with potential candidates and expanding qualified candidate pipeline
Human Resources Coordinator
5 Years 10 Months- Coordinated onboarding, orientation, benefits enrollment, and employee communications, improving new hire readiness and policy compliance by approximately 30%
- Administered payroll processing for 350+ employees domestic and international, maintaining accurate records and supporting timely payroll distribution using Paychex and later Paycor
- Planned and managed employee engagement initiatives, including quarterly volunteer programs and company events, strengthening employee participation and reinforcing positive organizational culture
- Implemented mid-year and annual company-wide performance reviews maintaining 100% review completion
- Tracked and managed all leave of absences
- Designed annual employee appreciation week with daily treats and games to show appreciation to all employees
- Developed onboarding programs, improving new hire integration and retention rates.
- Managed employee records using HRIS software, ensuring data accuracy and compliance.
Customer Service Representative
7 Months- Answering inquiries by providing details on product features, pricing, and company policies
- Resolved customer complaints, achieving 30-40% reduction in unresolved issues
- Troubleshooting for hardware, software, or service outages
- Streamlined order processing, resulting in 20% faster fulfillment
Sales Partner
5 Months- Provided personalized styling consultations to enhance customer experience
- Ensured 100% compliance with visual merchandising and cleanliness standards to maintain brand integrity
- Processed sales transactions with 99%+ cash-handling accuracy
- Process sales transactions with 99%+ cash-handling accuracy
- Achieved customer satisfaction rating of 95%+ through attentive service and support
Education
BS - Sociology
Graduated 2013
Skills
Full cycle recruiting
ATS
HRIS & payroll systems
HR reporting & data analysis
Employment & labor law compliance
Employee relations
Performance management
Compensation analysis
Payroll processing
Benefits administration
Employee coaching & manager support
ADP Workforce Now
Paycor
Paychex
Workday HRIS
FMLA administration
Military leave
Disability leave
Worker's compensation
Organizational development
Timeline
Customer Service Representative
ASAP Courier Company
01.2026 - CurrentRead More
Sales Partner
Brighton Collectibles
07.2025 - 12.2025Read More
Human Resources Manager
FYZICAL Therapy & Balance Centers
01.2023 - 04.2024Read More
Human Resources Generalist
FYZICAL Therapy & Balance Centers
04.2022 - 12.2022Read More
Human Resources Coordinator
Certified Collectibles Group
06.2016 - 04.2022Read More
University of West Georgia
BS from Sociology
Read More