Katherine Johnson
Eveleth,MN
Summary
Dynamic and results-driven Sales Associate with proven expertise at Walmart, excelling in customer service and inventory management. Adept at fostering teamwork and enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining optimal store organization and achieving sales goals, ensuring a superior shopping experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
Walmart
03.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels by conducting regular stock checks and replenishing shelves.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Collaborated with team members to ensure store cleanliness and organization for optimal visual merchandising.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Customer Service Representative
Anthem
04.2019 - 09.2020
- Resolved customer inquiries effectively, ensuring high satisfaction levels.
- Collaborated with team members to enhance service delivery protocols.
- Handled inbound calls assisting customers and practitioners with their questions.
Sales Associate
Fleet Farm
10.2016 - 04.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store displays and inventory, ensuring optimal organization and presentation.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Educated customers on product features, fostering informed purchasing decisions.
- Handled customer inquiries and complaints professionally, promoting satisfaction and loyalty.
Ranch Hand
Kasten Reining Barn
09.2015 - 04.2016
- Maintained cleanliness and organization of barn facilities and equipment.
- Assisted with daily feeding routines for horses, ensuring nutritional needs were met.
- Monitored horse health and behavior, reporting any concerns to management promptly.
- Operated various ranch tools and equipment safely and efficiently.
Education
Animal Science
University of Wisconsin, River Falls
River Falls, WISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Cash handling
- Cash register operation
- Verbal/written communication
- Client service
- Store opening and closing
- Professional demeanor
- Inventory tracking
Timeline
Sales Associate
Walmart
03.2021 - Current
Customer Service Representative
Anthem
04.2019 - 09.2020
Sales Associate
Fleet Farm
10.2016 - 04.2019
Ranch Hand
Kasten Reining Barn
09.2015 - 04.2016
Animal Science
University of Wisconsin, River Falls