Katherine Kossow
Phoenix,AZ
Summary
Dynamic cocktail server with extensive experience at Gila River Casino, excelling in customer engagement and cash handling. Proven ability to foster rapport with patrons, ensuring repeat business while maintaining high standards of cleanliness and alcohol awareness. Recognized for conflict resolution skills and reliability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Gila River Casino
Chandler, AZ
06.2022 - 04.2025
- Prepared and served alcoholic beverages in accordance with company standards.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Maintained accurate cash handling practices while efficiently serving customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Assessed patrons' needs to always provide proactive service.
Cocktail Server
Seminole Hard Rock Casino
Tampa, FL
08.2020 - 05.2022
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with regular customers to encourage repeat business.
Server
Winghouse Bar & Grill
Brandon, FL
02.2019 - 08.2020
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Associate of Science - Health Sciences
Hillsborough Community College
Tampa, FL05-2021
Skills
- Customer engagement
- Conflict resolution
- Patience and empathy
- Cleanliness and sanitation
- Alcohol awareness
- Reliability and punctuality
- Team collaboration
- Food safety
- Cash handling proficiency
Affiliations
- Maintain a daily journal to improve focus, clarity and emotional awareness
- Engage in group yoga to promote mindfulness and stress management in a team setting
- Facilitated collaborative study groups of 5+ students to improve understanding of coursework and boost academic preformance
References
References available upon request.
Timeline
Cocktail Server
Gila River Casino
06.2022 - 04.2025
Cocktail Server
Seminole Hard Rock Casino
08.2020 - 05.2022
Server
Winghouse Bar & Grill
02.2019 - 08.2020
Associate of Science - Health Sciences
Hillsborough Community College