Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Levesque

Katherine Levesque

Goffstown

Summary

Dynamic and results-driven professional with a strong customer service focus, honed at New Hampshire Sports Dome. Proven expertise in staff training and conflict resolution, enhancing team performance and customer satisfaction. Skilled in point-of-sale systems and maintaining safety protocols, contributing to a positive and efficient work environment.

Overview

3
3
years of professional experience

Work History

Manager on Duty

New Hampshire Sports Dome
08.2024 - Current
  • Assisted in daily operations by ensuring compliance with safety protocols and operational standards.
  • Supported team by managing customer inquiries and resolving issues efficiently.
  • Learned to operate point-of-sale systems for processing transactions accurately.
  • Maintained cleanliness and organization of work areas to enhance workflow efficiency.
  • Participated in training sessions to develop knowledge of company policies and procedures.
  • Shadowed senior management to understand scheduling, inventory management, and team dynamics.
  • Trained employees in essential job functions.
  • Contributed to a positive customer experience through attentive service and hospitality skills.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Host

Carrabba's Italian Grill
02.2024 - 05.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlists efficiently to optimize guest flow.
  • Provided menu information, enhancing customer dining experience.
  • Collaborated with servers to facilitate smooth service delivery.

Cashier

Pizza Market
08.2022 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
  • Assisted in training new cashiers on operating procedures and customer interaction protocols.

Education

Bachelor of Science - Business Administration And Marketing

Southern New Hampshire University
Hooksett, NH
05-2028

High School Diploma -

Goffstown High School
Goffstown, NH
06-2024

Skills

  • Customer service focus
  • Staff training and development
  • Scheduling proficiency
  • Teamwork and collaboration
  • Emergency response
  • Good judgment
  • MS office
  • Computer skills
  • Professional and courteous
  • Conflict resolution
  • Safety protocols
  • Coaching and mentoring
  • Verbal and written communication
  • Attention to detail

Timeline

Manager on Duty

New Hampshire Sports Dome
08.2024 - Current

Host

Carrabba's Italian Grill
02.2024 - 05.2024

Cashier

Pizza Market
08.2022 - 08.2023

Bachelor of Science - Business Administration And Marketing

Southern New Hampshire University

High School Diploma -

Goffstown High School

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