Summary
Overview
Work History
Education
Skills
Accomplishments
employee of the month
Timeline
Generic

Katherine Lopez

Tampa,FL

Summary

Dynamic and dependable professional with a proven track record at Holiday Inn Westshore, excelling in guest relations and customer service. Recognized for maintaining a welcoming environment and effectively resolving guest concerns. Strong organizational skills and a positive attitude contribute to enhanced guest experiences and team success.

Overview

10
10
years of professional experience

Work History

Lobby Attendant

Holiday Inn Westshore
02.2015 - Current
  • Greeted guests and provided information about hotel facilities and services.
  • Maintained cleanliness and organization in lobby area to enhance guest experience.
  • Assisted in resolving guest inquiries and concerns promptly and professionally.
  • Monitored lobby activities to ensure safety and security for all visitors.
  • Utilized communication skills to foster a welcoming environment for guests and staff.
  • Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.

Costumer Service

Sheraton Inn
01.2015 - 10.2015
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Offered administrative and customer service support to customers.
  • Supervised and trained staff on product knowledge and customer service.
  • Provided exceptional customer service by addressing concerns promptly and effectively.

Education

Hairdresser

Lino Padron
Puerto Rico
06-2002

Skills

  • Dependability
  • Strong organization
  • Guest relations
  • Excellent customer service
  • Positive attitude
  • Teamwork
  • Customer service
  • Cleaning and sanitizing
  • Multitasking

Accomplishments

  • Resolved product issue through consumer testing.

employee of the month

i was awarded with the employee of the month several months in 2021 ,2022,and 2024

Timeline

Lobby Attendant

Holiday Inn Westshore
02.2015 - Current

Costumer Service

Sheraton Inn
01.2015 - 10.2015

Hairdresser

Lino Padron

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