Katherine Loschiavo

• Arranged air, hotel, and car reservations using Sabre and supplier booking systems.
• Resolved booking changes, cancellations, and schedule disruptions with prompt customer support.
• Applied company travel policies and vendor guidelines to ensure compliant reservations.
• Coordinated international travel details, including passport, visa, and insurance needs.
• Tracked reservation updates and communicated changes clearly to clients and vendors.
• Processed payments, refunds, and ticket exchanges while maintaining accurate records.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Streamlined booking processes for improved efficiency and reduced wait times for customers.
• Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.

Planned people’s vacations you know dealt with customer service answer phones like you know the typical triple AAA renewal for memberships too

• Prepared accurate travel documents, confirmations, and detailed trip itineraries.
• Advised travelers on itinerary options, fare rules, and destination requirements.