Summary
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Machado Escobar

Woodbridge,VA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Work History

Cashier

Potbelly's Sandwich Shop
Woodbridge
  • Processed customer transactions using cash register and payment systems.
  • Assisted customers in selecting menu items and provided recommendations.
  • Maintained cleanliness and organization of the dining area and workstations.
  • Handled customer inquiries and resolved issues with professionalism.
  • Supported team members during busy hours to ensure efficient service.
  • Managed inventory by restocking supplies as needed during shifts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Food Runner

Nandos Peri Peri
Woodbridge
  • Assisted servers with meal presentations and ensured correct order delivery.
  • Collaborated with kitchen staff for efficient food preparation and timely service.
  • Maintained cleanliness of dining area and ensured proper setup for guests.
  • Monitored inventory levels and communicated needs to management effectively.
  • Provided menu information to guests, enhancing their dining experience.
  • Supported team members during busy periods to ensure smooth operations.
  • Followed health and safety guidelines to maintain a safe dining environment.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.

Call Center Representative

Gpw health center
Woodbridge
  • Answered incoming calls and addressed patient inquiries effectively.
  • Provided accurate information about health services and appointment scheduling.
  • Documented patient interactions in the electronic health record system.
  • Assisted patients with insurance verification and eligibility checks.
  • Collaborated with medical staff to resolve patient issues promptly.
  • Managed high call volumes while maintaining customer service standards.
  • Handled sensitive patient information following privacy regulations carefully.
  • Trained new staff on call center procedures and best practices efficiently.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

Independence Non Traditional High School
Woodbridge, VA

Skills

  • Cash handling
  • Customer service
  • Order management
  • Inventory control
  • Team collaboration
  • Conflict resolution
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Training support
  • Health and safety compliance
  • Menu knowledge
  • Customer service excellence
  • Dependability and reliability

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

Potbelly's Sandwich Shop

Food Runner

Nandos Peri Peri

Call Center Representative

Gpw health center

Independence Non Traditional High School

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Katherine Machado Escobar