Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Martin

Katherine Martin

Logan,UT

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

8
8
years of professional experience

Work History

Receptionist

University of Texas Club
10.2011 - 03.2012
  • Answered large volume calls on a multi-line phone system, taking reservations for large parties and events
  • Greeted incoming visitors and guests for various meetings and events, as well as for the restaurant section of the club
  • Made sure the correct types of parties were sent to the correct specialist and area
  • Received emails when parties and events were finalized and entered them into the system for further scheduling
  • Monitored parking and validations.

Receptionist/Cashier

Charles Maund Volkswagen
09.2010 - 05.2011
  • Answered a multi-line phone system, directing customers to correct service advisor
  • Typed up formal summaries and descriptions of services rendered, and parts used for customers to view
  • Collected and authorized payments from customers
  • Calculated and separated all forms of payment then compiled altogether for accountant at the end of the day.

Receptionist (Temporary Position)

Candlewood Suites Hotel
Austin, TX
12.2007 - 03.2008
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
  • Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
  • Assisted other departments in resolving customer issues quickly and efficiently whenever needed.

Server

Berryhill Baja Grill
Austin, TX
01.2005 - 07.2005
  • Executed all necessary tasks for opening and closing shifts, ensuring proper arrangement of dining area and restocking of supplies.
  • Recorded and entered orders accurately into cash register and point-of-sale system.
  • Provided efficient and courteous food delivery service.
  • Adeptly maintained awareness of dining room conditions, including cleanliness and proper set-up at all times.

Barista

Starbucks
Austin, TX
08.2004 - 03.2005
  • Created and served a variety of specialty coffee drinks including lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently to expedite task completion during peak hours.
  • Interacted with customers to assist in their selection of coffee drinks, food items, and other beverages.
  • Ensured cleanliness of work environment through tasks such as counter wiping, dish washing, and floor cleaning.

Server

Heaven On Earth Restaurant
Azalea, OR
10.2003 - 03.2004
  • Worked closely with team members to enhance efficiency within the restaurant environment.
  • Delivered food orders efficiently with prompt and courteous service.
  • Demonstrated excellent customer service by promptly addressing guests' inquiries and resolving complaints with professionalism.
  • Maintained and restocked shelves with freshly-baked goods as required throughout the day.

Education

High School Diploma -

Portland Community College
Portland, OR

Skills

  • Customer Service and Client relations
  • Receptionist
  • Multi-line phone telephone skills
  • Memorization and time management
  • Bookkeeping
  • Meticulous and organized
  • Scheduling
  • Multitasking and prioritization
  • Positive and professional

Timeline

Receptionist

University of Texas Club
10.2011 - 03.2012

Receptionist/Cashier

Charles Maund Volkswagen
09.2010 - 05.2011

Receptionist (Temporary Position)

Candlewood Suites Hotel
12.2007 - 03.2008

Server

Berryhill Baja Grill
01.2005 - 07.2005

Barista

Starbucks
08.2004 - 03.2005

Server

Heaven On Earth Restaurant
10.2003 - 03.2004

High School Diploma -

Portland Community College

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Katherine Martin