Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Mendoza

Germantown,MD

Summary

Dynamic Senior Sales Associate with a proven track record at Goodwill of Greater Washington, consistently exceeding sales objectives. Skilled in relationship building and team leadership, I enhanced client satisfaction through effective communication and personalized solutions, driving revenue growth and fostering a collaborative work environment. Committed to continuous improvement and excellence in customer service.

Overview

2026
2026
years of professional experience

Work History

Barista

Dunkin' Donuts Franchising
09.2022 - 08.2023
  • Met or exceeded sales objectives on consistent basis to drive company growth..
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Trained new employees on customer service, money handling and organizing strategies.

Sales Associate

Goodwill Of Greater Washington
06.2023 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Team Lead Sales Associate

Goodwill of Greater Washington
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Seneca Valley High School
Germantown, MD
2021

Skills

  • Product knowledge
  • Management
  • CRM proficiency
  • Cold calling skills
  • Relationship selling
  • Merchandise flow
  • Associate coaching
  • Hospitality and accommodation
  • Team leadership
  • Teamwork and collaboration
  • Processing payments
  • Opening and closing procedures
  • Cash handling
  • Relationship building
  • Food safety and sanitation
  • Sales training
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Customer engagement
  • Task prioritization
  • Self motivation
  • Goal setting
  • Professionalism
  • Continuous improvement

Languages

Spanish
Limited Working

Timeline

Sales Associate

Goodwill Of Greater Washington
06.2023 - Current

Barista

Dunkin' Donuts Franchising
09.2022 - 08.2023

Team Lead Sales Associate

Goodwill of Greater Washington

Seneca Valley High School
Katherine Mendoza