Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Moore

Rockford,IL

Summary

Seasoned Digital Coach at Walmart Stores, INC, adept in operations management and effective communication. Spearheaded omnichannel enhancements, doubling eCommerce orders and securing the Region 25 Digital Store of the Year award. Mentored teams for operational excellence, demonstrating adaptability and leadership. Achieved significant customer experience improvements through strategic problem-solving and relationship-building.

Overview

37
37
years of professional experience

Work History

Digital Coach

Walmart Stores, INC
09.2020 - Current
  • Manages the omnichannel performance including Pickup and Delivery, Ship From Store and inHome Delivery.
  • Monitor and analyze business performance of company metrics to identify areas of improvement and make necessary adjustments to drive the customer experience through operational efficiency.
  • Helped the Digital Team transition though a large remodel project with little impact to customer expectations and results.
  • Mentored and trained new Digital Coaches and Team Leads so they may understand the processes and operational requirements of the position.
  • Helped the store to be awarded the Market 270 Store of the Month four times and Region 25 Digital Store of the Year for FY24.

ECommerce Assistant Manager

Walmart Stores,INC
02.2019 - 09.2020
  • Managed the omnichannel performance including Pickup and Delivery and Express Delivery and increased orders two fold.
  • Monitored and analyzed business performance of company metrics to identify areas of improvement and make necessary adjustments to drive the customer experience through operational efficiency.
  • Was one of four regional stores selected to introduce customer delivery and the express order program.

Co Manager

Walmart Stores,INC
05.2016 - 02.2018
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Responsible to ensure the stocking process was executed efficiently and timely for effective customer expectations.

Assistant Manager

Walmart Stores,INC
06.1999 - 05.2016


  • Supervised day-to-day operations of multiple areas of responsibility during this time to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Involved in the hiring, training and associate performance to help meet performance goals for the store.


Sergeant

U.S Air Force
07.1987 - 06.1991
  • Self-motivated, with a strong sense of personal responsibility and worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment, bring able to adapt and change course quickly when necessary.
  • Supported the 7th Bomb Wing and 81st Tactical Fighter Squadron by ensuring the safe issuance of jet fuel, liquid oxygen and nitrogen with vehicles or pipeline systems.
  • Awarded the National Defense, Achievement(2) and Good Conduct Medal while supporting Operation Desert Storm.


Education

Bachelor of Science - Business Administration

Purdue University Global
02.2026

Skills

  • Effective Communication
  • Group leadership
  • Building Relationships
  • Complex Problem-Solving
  • Operations Management
  • Adaptability and Flexibility

Timeline

Digital Coach

Walmart Stores, INC
09.2020 - Current

ECommerce Assistant Manager

Walmart Stores,INC
02.2019 - 09.2020

Co Manager

Walmart Stores,INC
05.2016 - 02.2018

Assistant Manager

Walmart Stores,INC
06.1999 - 05.2016

Sergeant

U.S Air Force
07.1987 - 06.1991

Bachelor of Science - Business Administration

Purdue University Global

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Katherine Moore