Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Moore

West Chester

Summary

Dynamic Assistant General Manager with proven track record at Raising Cane's Restaurants, excelling in staff management and development. Enhanced customer satisfaction through effective problem resolution and optimized inventory control, fostering a culture of accountability. Spearheaded training initiatives that improved team performance and retention, driving operational excellence in a fast-paced environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Raising Cane's Restaurants
06.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
09.2018 - 05.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Conducted regular competitor analysis to stay ahead in market trends and offerings.

Operations Manager

Stake N Shake
06.2016 - 09.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Education

High School Diploma -

Butler Technology And Career Development School
Fairfield OH
06-2016

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Training and development background

Certification

  • ServSafe Certification, Raising Cane's - 4/20/2023-4/20/2028

Timeline

Assistant General Manager

Raising Cane's Restaurants
06.2021 - Current

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
09.2018 - 05.2021

Operations Manager

Stake N Shake
06.2016 - 09.2018

High School Diploma -

Butler Technology And Career Development School

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