Katherine Moreno-Vargas
Sylmar,CA
Summary
Results-driven Key Holder with extensive experience in supervising store operations and training staff. Skilled in analyzing sales data and executing visual merchandising to maximize sales and customer engagement. Proven ability to implement loss prevention strategies and achieve sales quotas.
Overview
7
7
years of professional experience
Work History
Key Holder
Fashion Nova
Northridge, CA
03.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Executed visual merchandising strategies to enhance product presentation and drive sales performance.
- Resolved customer inquiries and complaints, delivering exceptional service to enhance satisfaction rates.
- Collaborated with management to implement loss prevention measures, reducing shrinkage rates effectively.
- Analyzed sales data trends to inform strategic decisions for promotional events and inventory management.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Shift Leader
Agua Cabana
Northridge, CA
04.2019 - Current
- Supervised daily operations, ensuring staff adherence to safety and quality standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Coordinated shift schedules, optimizing labor efficiency to meet business demands.
- Monitored inventory levels, facilitating timely replenishment to reduce stockouts and enhance service delivery.
Food Service Worker
Blazin' Hawaiin
Northridge, CA
05.2019 - 08.2021
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and sanitation.
- Collaborated with team members to streamline food preparation processes, enhancing operational efficiency.
- Trained new staff on food handling procedures and service protocols to promote consistency in quality.
- Monitored stock levels and placed orders to ensure timely replenishment of ingredients and supplies.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
San Fernando Senior High
San Fernando, CANo Degree - Sociology
Los Angeles Valley College
Van Nuys, CANo Degree - Psychology
Los Angeles Mission College
Sylmar, CANo Degree - Computer Science
California State University of Northridge
Northridge, CASkills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Bank deposits
- Staff oversight
- Daily reporting
- Sales quotas
- Opening and closing coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of management in the development of in-store contest.
- Achieved completing of tasks through effectively helping with task management.
Timeline
Key Holder
Fashion Nova
03.2024 - Current
Food Service Worker
Blazin' Hawaiin
05.2019 - 08.2021
Shift Leader
Agua Cabana
04.2019 - Current
San Fernando Senior High
No Degree - Sociology
Los Angeles Valley College
No Degree - Psychology
Los Angeles Mission College
No Degree - Computer Science
California State University of Northridge