Katherine Neri
New York,NY
Summary
Detail-oriented and compassionate Case Coordinator with 3 years of experience in facilitating client services and ensuring efficient case management. Skilled in conducting assessments, developing individualized plans, and coordinating resources to meet client needs. Proficient in crisis intervention, advocacy, and collaboration with multidisciplinary teams. Dedicated to promoting client well-being and achieving positive outcomes. Strong communication and organizational abilities with a commitment to maintaining confidentiality and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Coordinator
Youth Justice Network
New York, NY
07.2022 - Current
- Developed and implemented individualized plans for youth in care, ensuring that their needs were met.
- Collaborated with community partners to provide additional resources for at-risk youth.
- Served as an advocate for clients during court proceedings or other legal processes.
- Maintained accurate records of client information including progress notes, treatment plans.
- Participated in team meetings to discuss cases and develop plans of action.
Parent Advocate
Youth Justice Network- Family Court
New York, NY
07.2022 - 07.2024
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Organized support groups for parents to provide them with an opportunity to share experiences, insights and ideas about parenting issues.
- Coordinated referrals for families with community resources such as housing, food banks, healthcare and childcare programs.
Student Peer Mentor
Borough of Manhattan Community College
New York, NY
02.2019 - 01.2023
- Completed mandated enrollment, mid-semester and end-of-semester department reports.
- Engaged consistently with mentees through designated contact points using various methods.
- Helped students access services both on and off-campus as needed.
- Computed, recorded and proofread data or reports.
- Assisted students in strengthening their computer skills throughout the semester.
- Practiced motivational interviewing and timeline follow-backs to build mentor relationship with youth.
- Collaborated with various organizations within community to create social awareness.
Mentor/Liaison
Borough of Manhattan Community College
New York, NY
01.2019 - 06.2020
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Managed yearly load of 15 students per semester.
- Serve as a resource for new and transferred students, informing them of the resources on and off-campus
- Participated in student meetings and training activities
- Maximized effectiveness of liaison program with several key improvements.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
Membership Services Representative
Costco
New York, NY
08.2015 - 03.2018
- Improved service quality and increased sales by developing a solid knowledge of the company's products and services
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Bachelor of Science - Public Health
Hunter College of CUNY
New York, NY06-2024
Associate of Science - Community Health Education
Borough of Manhattan Community College of CUNY
New York,NY10.2020
Skills
- Excellent communication skills intake/interviewing
- Microsoft Word, Excel Spreadsheet, PowerPoint; Internet applications
- Advocacy Experience
- Conflict Resolution
- Case Management
- Analytical Thinking
- Task Prioritization
- Relationship Building
- Adaptability
- Research and Facts Collecting
Certification
- Thrive Technical Assistance Program – College and Community Fellowship (Training to better serve people impacted by the criminal justice system)
- CITI Program for CUNY Research- Project Impact Research Studies
- Conflict resolution certificate
Additional Information
- Awards: , National Society of Leadership and Success Honor's program Dean's List Honoree of Fall semester 2019
Languages
Spanish
Professional
Timeline
Case Coordinator
Youth Justice Network
07.2022 - Current
Parent Advocate
Youth Justice Network- Family Court
07.2022 - 07.2024
Student Peer Mentor
Borough of Manhattan Community College
02.2019 - 01.2023
Mentor/Liaison
Borough of Manhattan Community College
01.2019 - 06.2020
Membership Services Representative
Costco
08.2015 - 03.2018
Bachelor of Science - Public Health
Hunter College of CUNY
Associate of Science - Community Health Education
Borough of Manhattan Community College of CUNY
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